The Regional Director, Client Relations will be responsible for leading the Client Relationship Managers (CRM) team in Ontario focused on managing and deepening relationships with National/Corporate Accounts (advisor relationships) and retirement plans within the Canada Retirement segment. This role will serve as a strategic partner to clients and advisors, ensuring exceptional service delivery, driving retention and growth, and aligning client needs with organizational capabilities.The Regional Director will collaborate closely with internal stakeholders, for example, across Operations, Product, and Distribution to deliver a superior client and advisor experience and support the segment’s strategic objectives. The Regional Director will report directly to the VP, Client Relations.Position ResponsibilitiesClient Relationship Management & Business PartnershipLead and support the CRM team to drive client satisfaction, retention, and growth opportunities.Identify and pursue opportunities for cross‑selling and upselling products and services within the retirement solutions portfolio.Partner with Distribution and Product teams to support current business initiatives, respond to RFPs, and participate in finalist presentations as needed.Strategic Growth & RetentionIdentify and pursue opportunities for cross‑selling and upselling products and services within the retirement solutions portfolio.Partner with Distribution and Product teams to support new business initiatives, respond to RFPs, and participate in finalist presentations as needed.Service Delivery OversightEnsure service standards and contractual obligations are met for all assigned accounts.Monitor key performance indicators (KPIs and OKRs) and client satisfaction metrics; proactively address service gaps and elevate issues as needed.Collaborate with Operations leadership to influence process improvements and enhance client experience.Risk Management & GovernanceMaintain strong awareness of operational and regulatory risks impacting client accounts.Ensure compliance with internal policies and external regulations; participate in audits and governance reviews as required.Support business continuity planning and risk mitigation strategies for critical accounts.Leadership & CollaborationMentor and develop Client Relationship Managers, providing leadership and support across the Client Relations team and the broader Canada Retirement business.Foster a culture of collaboration, innovation,



and accountability across teams.Champion diversity and inclusion in all aspects of client engagement and team development.Required Qualifications10+ years of experience in client relationship management within retirement, wealth management, or financial services.Proven track record of managing client relationships and delivering exceptional service.Strong understanding of Canada Retirement products, plan design, and industry trends.Excellent interpersonal, negotiation, and influencing skills with the ability to engage senior stakeholders.Demonstrated ability to manage multiple priorities in a fast‑paced, matrixed environment.Strong analytical and problem‑solving skills; ability to anticipate issues and develop proactive solutions.Proficiency in Microsoft Office Suite (Teams, Outlook, Excel, PowerPoint) and familiarity with CRM tools.Preferred QualificationsBachelor’s degree in Business, Finance, or related field; advanced designation (e.G., CFA, CEBS) considered an asset.When you join our team:We’ll empower you to learn and grow the career you want.We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.As part of our global team we’ll support you in shaping the future you want to see.Toronto, OntarioWorking Arrangementハイブリッド勤務Salary range: $145,130.00 CAD - $195,130.00 CAD.Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short‑ and long‑term disability, life and AD&D; insurance coverage, adoption/surrogacy and wellness benefits,



and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to the personal information collection statement.マニュライフは機会均等を是とする雇用主です。マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、[email protected]までご連絡をお願いします。#J-18808-Ljbffr

📌 Regional Director, Client Relations - C$145,130 - C$195,130 A Year (Winnipeg)
🏢 Manulife
📍 Winnipeg