Calgary, ABFull timeJR What you will do:The Business Process & Automation Specialist supports the evaluation, redesign, automation, and continuous improvement of core business processes across Marks Commercial. The role combines process improvement skills with practical hands-on exposure to Microsoft 365 and Power Platform tools, including Power Automate, Power BI, SharePoint, Teams, Forms, Excel, and related automated solutions.This role helps teams move from manual, fragmented ways of working toward more consistent workflows, structured information, automated reporting, and practical Microsoft 365-enabled solutions. The focus is on improving execution, visibility, adoption, and decision-making while ensuring solutions are simple, sustainable, and aligned to business needs.Working closely with business stakeholders and technical partners, the role translates operational challenges into practical solutions such as workflow automations, Power BI dashboards, SharePoint process hubs, structured repositories, and adoption materials. The role supports implementation, troubleshooting, documentation, and ongoing improvement to help teams work more efficiently and consistently using automation, reporting, and Microsoft 365-enabled solutions.This role supports the development of efficient, scalable, and modern business processes by helping assess, redesign, document, and improve ways of working, while enabling automation, reporting, and AI-supported solutions where they create meaningful business value.Key ResponsibilitiesProcess Assessment & AnalysisPartner with business leaders to document and assess current-state processes end-to-endIdentify inefficiencies, duplication, and process gaps across functionsAnalyze performance data to establish baseline metrics (cycle time, cost, quality, service levels)Prioritize opportunities based on business impact and feasibilityProcess Redesign & AI IntegrationSupport the redesign of business processes to improve efficiency, quality, and scalabilityIncorporate AI, automation, and digital tools into process design where appropriateValidate recommended solutions through pilot testing and iterationEnsure redesigned processes align with operational and strategic objectivesAutomation & Solution DevelopmentSupport the design, build, testing, deployment, and maintenance of automated workflows using Microsoft Power AutomateTranslate business requirements into practical solution concepts and low-complexity SharePoint, Power BI, and Power Platform solutionsCreate or support Power BI dashboards and reporting tools to monitor process performance, adoption, exceptions, and business outcomesSupport automated intake, task tracking, approvals, notifications, exception management, and status reporting workflowsConfigure SharePoint lists, libraries, metadata, permissions, views, forms, and document management structures to support standardized processesSupport monitoring, troubleshooting, and enhancement of workflows to improve reliability and user experiencePartner with IT, Data, and Digital teams where enterprise integrations, data access, security, or governance approvals are requiredCross-Functional CollaborationWork closely with Commercial, Operations, Supply Chain, IT, and other business unitsImplementation & AdoptionSupport the implementation of redesigned processes across the organizationDevelop standard operating procedures, documentation,



and supporting materialsSupport leaders to drive adoption and embed new ways of workingMonitor implementation progress and address risks or barriersContinuous ImprovementEstablish a structured approach to ongoing process review and optimizationMaintain a pipeline of process improvement opportunitiesMonitor performance against defined metrics and adjust as requiredStay current on emerging technologies and AI capabilities relevant to the businessWhat you bring:Education & Experience1-3 years of experience in business process improvement, operations, transformation, automation, reporting, or Microsoft 365 / Power Platform-enabled solution deliveryExperience working cross-functionally within a complex organizationDemonstrated hands-on experience, certification, coursework, or project-based exposure with Microsoft 365, Power Platform, Power Automate, Power BI, SharePoint, automation, reporting, or AI-enabled business solutions is preferredTechnical Capabilities & Tool ExposureWorking knowledge of Power Automate, with the ability and willingness to build, test, troubleshoot, and improve cloud flows, approvals, notifications, and basic automation logicAbility to configure or support SharePoint-based business solutions, including lists, libraries, metadata, views, permissions, forms, versioning, and document management structuresExperience creating or supporting Power BI dashboards, including KPI reporting, stakeholder-ready visuals, basic data preparation, refresh awareness, and willingness to develop data modelling and DAX skillsExposure to connecting Microsoft 365 tools into practical workflows, including SharePoint, Teams, Outlook, Forms, Excel, Power BI, and Power AutomateAwareness of governance, access controls, data quality, sustainable solution design, and user adoption considerationsAbility to support basic troubleshooting of automation issues, document errors, escalate where needed, and contribute to workflow reliability improvementsExperience creating or maintaining documentation such as process flows, user guides, solution notes, and basic support materialsComfortable developing solutions independently for low-complexity use cases and with guidance or support for more complex workflows, reporting, or integrationsHigh learning agility and willingness to build deeper capability in Microsoft 365, Power Platform, automation, reporting, and AI-enabled ways of workingCore CompetenciesFoundational to intermediate process mapping and process improvement capability, with exposure to Lean, Six Sigma, or equivalent methods considered an assetAbility to analyze information, identify patterns, and support data-informed recommendationsAbility to translate business needs into practical process, reporting, or automation solutionsAbility to support facilitation and stakeholder engagement with cross-functional teamsAbility to support change adoption and influence through transparent communication and stakeholder engagementCurious, resourceful, and willing to learn new tools, methods, and ways of workingWorking StyleStructured and disciplined approach to problem solvingComfortable working in a fast-paced, evolving environmentStrong collaboration and communication skillsFocused on execution and delivering measurable resultsKey Performance IndicatorsProcess PerformanceReduction in process cycle timeReduction in manual steps and touchpointsImprovement in quality and error ratesProductivity improvement (e.G., output per FTE, hours saved)Automation, Reporting & Digital AdoptionNumber of processes assessed, supported, or improved using automation, reporting,



or AI-supported componentsMeasurable efficiency gains from implemented solutionsReduction in repetitive or low-value tasksNumber of automated workflows created, supported, maintained, or enhancedWorkflow reliability, completion rates, and reduction in recurring automation errors or failed runsDelivery & ExecutionNumber of processes assessed and redesignedTime from assessment to implementationValue delivered per initiative (cost savings, efficiency gains)Number of SharePoint-based process hubs, structured repositories, or workflow-enabled lists implementedDashboard adoption, usage, and stakeholder reliance on Power BI reporting for decision-makingAdoption & SustainabilityAdoption rate of new processes across business unitsStakeholder feedback and satisfactionSustainability of improvements over timePercentage of deployed solutions supported by documentation, user guides, ownership model, and maintenance planReporting RelationshipReports to: Business Process Manager, with day-to-day direction and stakeholder alignment from the AVP of Marks CommercialWorks closely with: IT, Digital, Data, and Functional Business LeadersWe may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters.About UsAt Marks, we want you to experience an extraordinary career in helping to lead our brand's evolution to be Canada's number one destination for industrial and casual apparel and footwear. As one of Canada's leading apparel retailers, and a valued part of the Canadian Tire family of companies, Mark's stands out for its commitment to comfort, quality and style. Mark's is a leader in product development, innovation and quality through its assortment of industrial apparel, footwear and accessories, with strong private and exclusive brands. Join us, where there's a place for you here.Our Commitment to Diversity, Inclusion and BelongingWe are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.AccommodationsWe stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.We are one of Canada's most admired and trusted companies. With world-class owned brands and exciting market-leading merchandising strategies, we are continually innovating with purpose: to excite and serve Canadian customers from coast-to-coast. We are connected to communities, big and small, from coast-to-coast, offering products and services that reflect the diverse nature of every one of them. From sports to outdoors, automobiles to homes, we know and understand life in Canada like no other retailer can.We are always on the lookout for curious, creative people who are able to navigate and excel in a rapidly evolving retail environment. If you're ready to take on new challenges – be it in digital, IT, marketing, data & analytics, merchandising, or one of the many other roles we have – there is a place for you here, so apply today.

📌 Business Process & Automation Specialist (Calgary)
🏢 Canadian Tire
📍 Calgary