Do you enjoy working closely with users in office?Are you motivated by solving problems and seeing immediate results?Looking to develop your technical expertise across multiple technologies and clients?Interested in building long‑term relationships with clients?Thrive in an MSP environment where every day is different?Do you excel in a culture of continuous improvement where optimizing solutions is part of everyday work?Looking to grow your career without needing to change employers every few years?Enjoy building long‑term relationships with committed colleagues while staying close to leadership?If this sounds like you, keep reading.The ChallengeRepetitive tasks, day after dayMinimal interaction with usersLimited visibility into your impactYour Role at S3The go‑to IT contact for your clientsAn on‑site expert who acts quickly and gets things doneA key contributor to user satisfaction and client retentionYour Day‑to‑Day ImpactProvide on‑site user support for clientsSupport clients and their users in their daily activities at their Montréal locationsBuild trust‑based relationships with usersDiagnose and resolve technical issuesIdentify, analyze, and resolve technical issues related to various systemsIntervene effectively across diverse technological environmentsEnsure a consistently high level of service qualityMaintain and optimize IT environmentsInstall, configure, and maintain client workstations and equipment (hardware and software)Perform support tasks, project‑related work, and routine maintenanceManage hardware inventoryCollaborate with internal teamsCheck and diagnose server, network,



and infrastructure issues in collaboration with our System AdministratorsAssist the service desk remotely when requiredDocument and structure informationThoroughly document activities performed and technical information gatheredKeep technical documentation up to dateContribute to continuous process improvementThe Profile We’re Looking ForDegree in IT or a related fieldExcellent customer service skillsStrong communication skills in French (spoken and written)Ability to handle stressful situations professionallyStrong autonomy and organizational skillsSolid analytical and problem‑solving abilitiesStrong knowledge of Microsoft end‑user operating systemsExperience diagnosing hardware issues and replacing PCs and serversExperience configuring and troubleshooting mobile devicesKnowledge of networking and Microsoft server operating systemsOwns a car and holds a valid Canadian driver’s license (asset)What You Gain At S3Compensation and benefitsCompetitive salary, based on your experienceComplete Group Insurance and telemedecine5 PTO days, paid out if unused$700 equipment allowanceEnvironmentTeam of 100 IT professionals who speak the same technical language as youAnnual retreat with your familyDowntown office (Place des Festivals)Gym, showers, social activitiesYour path to successAfter 3 monthsYou master internal tools and processesYou are autonomous in handling routine interventionsYou build trusted relationships with usersAfter 6 monthsYou effectively manage a full client environmentYou confidently resolve complex issuesYou actively contribute to improving practicesFor over 20 years, S3 has been a leader in managed IT services in Montreal, with a team of over 100 employees serving a loyal base of serious SMB clients. Our growth is driven primarily by referrals from satisfied customers. At S3, you will never be “just a number”: you will be part of a committed team striving for excellence.Ready to take the next step?Work with IT professionals and accelerate your technical expertise through hands‑on experienceBuild a long‑term career without having to change employersApply now!#J-18808-Ljbffr

📌 It Specialist – On-Site At Customer Locations (In Person) (Quebec City)
🏢 S3 Technologies
📍 Quebec City