Heffner Motors Limited is seeking a highly organized, customer-focusedAutomotive Service Appointment Coordinatorto join our Toyota & Lexus Service Departments. This position is the first point of contact for customers scheduling service appointments and plays a key role in delivering an exceptional customer experience while maximizing shop efficiency and technician productivity.If you enjoy helping people, thrive in a fast-paced environment, and have strong communication and organizational skills, we'd love to hear from you.Key ResponsibilitiesSchedule customer service, maintenance, and repair appointments by phone, email, text, and online booking platforms.Manage daily appointment flow to maximize shop capacity and efficiency.Confirm upcoming appointments and follow up with customers as required.Coordinate appointment availability with Service Advisors and the Service Manager.Review customer concerns and gather relevant information before appointments.Update customer records and maintain accurate information in dealership systems.Assist with outbound service reminder campaigns and customer retention initiatives.Monitor appointment no-shows and rescheduling opportunities.Support service marketing campaigns and seasonal tire change programs.Provide professional and friendly customer service at all times.Assist the Service Department with administrative tasks as required.QualificationsPrevious customer service, appointment coordination, call center, receptionist, or dealership experience is considered an asset.Excellent communication and interpersonal skills.Strong organizational skills with the ability to multitask.Comfortable handling a high volume of phone calls and customer inquiries.Strong attention to detail and data entry accuracy.Proficiency with computers and Microsoft Office applications.Experience with dealership management systems is considered an asset.Positive attitude and commitment to delivering outstanding customer service.BenefitsCompany eventsDental careDisability insuranceDiscounted or free foodEmployee assistance programExtended health careLife insuranceOn-site gymOn-site parkingProfit sharingStore discountVision careWellness programPay: $18.00-$21.00 per hourJob Types: Full-time, PermanentExperienceCustomer service: 1 year (required)Licence/CertificationCanadian Residency or Valid Canadian Work Permit (required)Work LocationIn personHeffner Motors Limited is an equal prospect employer committed to creating an inclusive and respectful workplace.#J-18808-Ljbffr