About PetalPetal is a leading Canadian healthcare orchestration and billing company that transforms healthcare systems into agile, efficient, and resilient solutions through advanced analytics and insights.The Medcom division is a premier medical billing services provider in British Columbia with over 30 years of experience.Petal has been recognized as a Great Place to Work in both technology and healthcare sectors.Why this role is interestingSupport teams through growth, change, and integration.Build robust, lasting relationships with clients in a service‑driven environment.Enhance operational performance and service quality.Identify opportunities and help guide the evolution of billing operations across BC.Contribute to a collaborative and evolving healthcare ecosystem.What You’ll DoSupport & grow teamsCoach and support a team of billing professionals and team leads.Strengthen team capabilities and encourage accountability, collaboration, and knowledge sharing.Foster a positive and inclusive environment during periods of change.Improve operationsOversee billing productivity, accuracy, and turnaround times.Use performance insights to identify trends, prioritize opportunities,



and implement improvements.Build a strong understanding of operations within your first 90 days.Client relationships & issue resolutionAct as a key point of contact for complex issues.Navigate conflict situations with care and professionalism to reach effective outcomes.Build and maintain strong relationships with physician clients (virtual and in‑person).Coordinate and participate in client meetings across the region.Integration & continuous improvementSupport the integration of teams, processes, and systems.Align workflows and contribute to the evolution of best practices across teams.Keep the Director informed of progress, challenges, and opportunities.QualificationsProven experience managing and developing teams in an operations or service environment.Ability to identify opportunities for improvement and contribute to operational direction.Clear communicator who builds trust and maintains strong working relationships.Ability to navigate complex situations and support effective resolution.Experience working with clients in

📌 Solutions Petal Inc. - Manager, Support & Billing Services (Duncan)
🏢 Petal
📍 Duncan