Compensation: CAD 70,000 - CAD 84,000 - yearlyCompany DescriptionIndigo is a physical and digital place inspired by and filled with books, ideas, beautifullydesigned lifestyle products, and the creative people who help make it all happen. We believein real books, living life fully and generously, being kind to each other and to the environment,and that stories — big and little — connect us. Indigo is our customer's happy place — for joyfulmoments of discovery and to connect with people who share their passion for reading, theirbelief in ideas, and their commitment to making the world a better and more beautiful place.OUR GUIDING PRINCIPLESOur Mission is to inspire reading and enrich the lives of booklovers. As such, we believe inthe power of people and their stories. We aim to attract top talent, nurture the potential ofour employees, and create space for everyone to thrive. Our Guiding Principles are thefew key ideas that are meant to influence everything we do, every day.We Will Hire, Inspire, Promote and Retain the BestWe Will Be EntrepreneurialWe Will Be Committed to Caring About Each Other, Our Communities, and Our EnvironmentWe Will Be Committed to True and Shared Value CreationWe Will Be Systems Thinking, Data Driven and AI enabledJob DescriptionThe Manager, Events leads the day-to-day execution of Indigo's events program, translating strategic vision into disciplined operational plans managing 2-3 event coordinators and delivering events that are on time, on brand, and on budget.This role owns end-to-end event production — from national author signings and high-profile celebrity events to the annual programming calendar. The Manager is the connective tissue between strategy and execution: ensuring the coordinator team has clear direction and the tools to succeed, while serving as the primary operational contact for authors, publishers, and cross-functional partners.KEY PERFORMANCE METRICSEvent CustomersAuthor, Publisher & Key Stakeholder SatisfactionEmployee EngagementKEY ACCOUNTABILITIESFunctionalTranslate strategic direction into transparent execution frameworks, project plans, and delivery timelines across all events — author signings, major events, and national programmingLead the concept and development of all nationally-driven event programming, including cross-functional campaignsOwn internal project planning and execution: manage cross-functional workflows, delivery standards, and operational SLAs across the Coordinator teamOwn budget tracking, forecasting, and financial coordination for the events portfolio; contribute to post-event reporting, insights, and retrospectivesAct as the escalation point for operational risks — identifying, mitigating, and surfacing issues to the Senior Manager where required.Lead and chair the Bi-Weekly Events Planning meeting,



driving alignment across the coordinator team and cross-functional partners on upcoming events, priorities, and risks.Introduce and lead the Store-Events Monthly Meeting, building a direct feedback loop between the events team and store leaders on execution quality and support needs.Serve as the primary operational contact for Retail Ops, Loss Prevention, Finance & Accounting, General Managers, Store Events Leaders, Creative, Marketing, and Merchants.Ensure execution standards are consistently upheld across all event types, channels, and touchpoints — from planning documentation through to on-site delivery.Identify process gaps and lead improvements to increase operational efficiency and enhance experience for customers, stores, and partners.Train and support stores on the execution of all author signing eventsCommunicationContribute to post-event reporting and retrospectives; surface insights and recommendations to the Senior Manager to inform future planning and investment decisions.Proactively communicate timelines, risks, and deliverable status to cross-functional execution partners, ensuring no surprises on delivery.Champion the customer and store experience in all planning and decision-making, consistently advocating for clarity, quality, and consistency of execution.PeopleDevelop a high performing & engaged teamProvide feedback and coaching to develop direct reports and menteesShape and influence team culture to reflect Indigo's values and directionEmpower team members through clear expectations, performance management, and growth opportunitiesAttract, develop, and retain top talentAct as a mentor & role model, helping others understand the broader impact of their workFoster collaboration and knowledge sharing across teams and functionsEnsure team alignment with organizational goals and cultural valuesCulturalModel Indigo's Guiding Principles and convey a positive, forward-thinking imageEmbrace and influence change, fostering a culture resonant of our guiding principles and in particular emphasizing data driven, systems thinking, and customer centric.Celebrate diversity of thought and encourage open dialogueTake an active role in shaping organizational culture through leadership and exampleSCOPEReports to: Sr Manager, EventsManager once Removed (MOR): VP,



Customer Experience & eCommerceKEY RELATIONSHIPSInternal:Retail OperationsGeneral Managers & Store Events LeadersCreative StudioMarketingMerchantsFinance/AccountingExternal:PublishersVenuesQualificationsWork Experience / Education / Certifications5–7 years of experience in Events, Marketing, Retail, or a related field; experience managing direct reports preferred.Post-secondary degree in Business, Marketing, Communications, or a related discipline; equivalent experience considered.Proven track record planning and executing multi-channel, large-scale events from concept through post-event analysis.Experience in retail, media, publishing, or hospitality considered a strong asset)Strong operational leader with the ability to translate strategy into execution and manage multiple complex workstreams simultaneously.Excellent written and verbal communication skills; confident presenting tostakeholders and executives.Skilled relationship builder with authors, publishers, vendors, and internal partners at all levels.Analytical thinker with the ability to interpret event data and surface actionable insights.Creative sensibility for on-brand event concepts and marketing materials, with strong copywriting instincts.Highly proficient in Microsoft Office Suite (Excel, PowerPoint, Outlook); comfort with social media platforms and event management tools.High attention to detail and strong organizational skills; thrives in a fast-paced, deadline-driven environment.Results-driven, self-motivated, and solutions-oriented — with a bias for action and a hands-on approach.Genuine belief in the power of teamwork and a deep understanding of how individual actions affect team and organizational outcomes.Customer-obsessed with a commitment to delivering exceptional brand experiencesOther (travel, Bilingual, etc.)Flexible schedule including evenings, weekends and holidaysAdditional InformationThis posting is for a current opportunity within Indigo.Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the LGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at [email protected].#J-18808-Ljbffr

📌 Manager, Events - C$70,000 - C$84,000 A Year (Toronto)
🏢 Indigo
📍 Toronto