About this roleViessmann is seeking a sophisticated, solutions-orientedTechnical Services Representativeto elevate our technical support operations and drive customer excellence across the USA and Canada.Operating under aflexible hybrid work model(3 days per week in the office and 2 days per week at home) based out of ourLangley, BCoffice, this high‑impact role offers an opportunity to serve as a strategic subject matter expert for our industry‑leading climate comfort solutions.In this position, you will leverage advanced enterprise platforms—including Salesforce Service Cloud and SAP—to guide customers and field contractors through complex troubleshooting, collaborate directly with Product Engineering on quality initiatives, and actively contribute to the development of regional technical training and webinars.If you are looking to advance your career within a globally recognized brand that rewards technical expertise, values cross‑functional collaboration, and supports contemporary work‑life balance, we invite you to apply.Key ResponsibilitiesProvide customer service/technical support for Viessmann commercial and residential boilers, burners, controls, components, indirect fired water heaters, air‑handling units and heat pumps.Document customer interactions/technical support in Salesforce Service Cloud CRMProvide technical support to internal/external customers through call center calls, and email.Use Salesforce/SAP to guide and assist contractors with knowledge‑based troubleshooting,



advising and resolving field issues.Assist in repair protocols/procedures including accurate service records and reports.Report product service issues to Product Engineering.Assist in the development/delivery of seminars, webinars, hands‑on product training, short technical videos and workshops for internal/external customers.Basic QualificationsHigh School Diploma or GED1+ years of experience in technical troubleshooting or technical customer service1+ years of HVAC or technical industry experience in technical support, field service, installation, or maintenancePreferred QualificationsGraduate of a Technical College or University with a focus on mechanical or electrical engineering technologyRead and comprehend piping and wiring diagramsWork with multimeters, manometers, combustion analyzers, and other common technical toolsHVAC systems analysis experienceEffective English written and verbal communication skillsAbility to work in a team and to promote teamworkComputer skills, Microsoft PowerPoint, Office applications and/or Google applications, Salesforce and SAPAnalytical thinking, inspection and diagnostic focused problem‑solving skills.Customer service skillsCommunicate professional and effectively with customers and team‑membersWork independently, personable,



and enjoys interacting with peopleAdditional InformationUnrestricted authorization to work in Canada.No visa sponsoring available.Pay RangeThe expected base salary range for this role is between $33,000.00 CAD – $83,000.00 CAD annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. This compensation includes components such as base salary, vacation pay, public holiday pay, potential estimated overtime pay and paid statutory leaves of absence. Additional benefits may include insured benefits such as health care, vision, dental, disability, as well as possible retirement contributions.Other CompensationThis role may also provide the opportunity to earn additional incentive compensation in the form of annual bonus, sales bonus, sales commission or local incentive. If the role provides for an opportunity to earn additional incentive compensation, it will be based on measurable performance factors which may include company performance, individual performance or other key performance indicators.BenefitsMedical, DentalRetirement BenefitsTime off and LeaveDisability: Short‑term and long‑term disabilityLife Insurance and Accidental Death and DismembermentTuition AssistanceBenefits are available to eligible full‑time employees and may vary based on provincial or local requirements and other eligibility factors, including date of hire and the terms of any applicable collective bargaining agreement.#J-18808-Ljbffr

📌 Technical Services Representative - C$33,000 - C$83,000 A Year (Winnipeg)
🏢 Viessmann
📍 Winnipeg