We are hiring for an existent vacancy, seeking a knowledgeable and experiencedLevel 2 Customer Technical Support Specialistto join our team.You will be playing a vital role in ensuring customer satisfaction and driving sales.You are the go-to expert for technical queries helping customers maximize the value of TP‑Link’s Internet Service Provider (ISP) and Small‑Medium Business (SMB) products they purchase. This role is particularly important in the ISP&SMB markets, where personalized support and understanding of customer needs are highly valued.Location : On‑site | 88 Fulton Way, Richmond Hill, ONType : Full‑Time | Salary + Bonus + Benefits + Paid Time OffSalary Range : $70,000 minimum to $90,000 maximum (Salary is based upon candidate’s experience and qualifications, as well as market and business considerations).Job Requirements:BSc degree in a relevant engineering field such as Electrical Engineering, Electronics Engineering, Mechanical Engineering, Computer Science, or a related discipline3+ years’ experience as a Customer Technical Support, Application Engineer or similar roleProficiency in English and Mandarin both written and verbalCustomer‑oriented mindsetExperience working in the ISP&SMB networking field is a robust assetStrong technical background with understanding of relevant technologies and productsExcellent communication and interpersonal skillsAbility to present complex technical information and explain complex technical concepts in a clear and concise mannerStrong interpersonal skills to build rapport with customers and colleagues. This includes active listening, empathy, and conflict resolutionStrong problem‑solving abilities to diagnose and resolve technical issues effectivelyBasic proficiency in Excel and PowerPoint, with strong analytical, review,



and summarization skillsAbility to adapt to diverse customer needs and technical environmentsUnderstanding and respecting cultural differences when interacting with customersEligibility to work in CanadaEssential Duties & Responsibilities:Provide pre‑ and post‑sales technical assistance to ISP&SMB customersWork closely with the sales team to provide technical expertise and supportCommunicate with ISP&SMB customers to identify their needs and provide appropriate technical solutionsResearch, diagnose and resolve technical issues faced by ISP&SMB customers through email or remote accessGather customer feedback to improve company’s ISP&SMB products and servicesDocument processes and customer interactions, and prepare reports for the managementProvide feedback to product development teams to improve ISP&SMB productsCollaborate with the sales team during product/project implementation to resolve technical challengesConduct product demonstrations and provide technical presentations to explain the company’s products to customersTest new and updated products and provide feedback to development teamsParticipate in trade shows and seminars to promote the company’s productsProvide training and support to the internal L1 technical support teamThis role requires both office work and travel to customers’ sitesPerform other duties as assignedPlease forward your resume to [email protected] Accordance with the Accessibility for Ontarians with Disabilities Act (AODA), TP‑Link Canada strives to ensure that all recruiting processes are non‑discriminatory. If you require accommodation, please advise HR in advance of attending the interview.TP‑Link Canada is not using artificial intelligence to screen, assess, and/or select applicants.All personal data being collected will be treated in strict confidence and used for recruitment purposes only.Only candidates selected for an interview will be contacted. All other applicants are thanked for their interest.Benefits:Casual dressCompany eventsDental careExtended health careLife insuranceOn‑site parkingPaid time offVision care#J-18808-Ljbffr

📌 Customer Technical Support Specialist - C$70,000 - C$90,000 A Year (Winnipeg)
🏢 TP-Link Canada
📍 Winnipeg