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Customer Service Agent

Kamloops, BC, Canada

Part Time

Kamloops, Above the Wing

Entry Level

Are you ready to take off and start a new and exciting career in the aviation industry? If so, we want to chat with you!

In Kamloops you will be a part of an amazing team of customer service specialists who work together to provide exemplary service. Would you say that going above and beyond is in your DNA? Do you love to travel and want to travel even more at discounted rates? Does the opportunity to provide exemplary service to passengers on some of Canada’s best airlines appeal to you? Does working for one of the fastest growing ground handling companies in Canada appeal to you? Are you excited to work for a company that is dedicated to your professional growth? Are you someone who is known for reliability and flexibility?

If you answered ‘Yes!’ to any of our question, then apply and come join us! Executive Aviation is hiring Customer Service Agents at the Kamloops Airport (YKA) who love working in the tourism industry, and anything people and travel related. This role reports directly to an amazing Shift Lead who is there to support you.

What do we offer?

Executive Aviation is proud to have very progressive wage ranges with lots of earning potential. The range of salary for this position is $18.40-$21.45/hour. We offer comprehensive Health benefits for all part- and full-time team members. We also have fantastic flight perks with the airlines that we support. We want to see you grow and reach your goals! The sky's the limit with Executive Aviation.

Responsibilities





Our customer service agents are responsible for creating a safe and stress-free experience for travelers as they begin and end their journeys:

- Helping passengers check-in
- Supporting self-serve kiosks
- Preparing aircraft for on-time departures
- Facilitating deplaning and boarding of passengers
- Greeting passengers who are arriving from flights
- Following airline specific check-in policies and procedures
- A physical ability to consistently lift up to 70 lbs/32kgs
- Positively work airline crew
- Light grooming duties
- Kindly enforce airline and airport policies and procedures to passengers
- And more!

Qualifications

- You are a true customer service champion with a minimum of two years’ in a customer-facing role
- You bring a proven track record of punctuality and reliability and understand that performing on time is a cornerstone of airline service
- You love to multi-task and are comfortable in a fast-paced where time pressures are a way of life
- You are a great communicator in both individual and group settings and have a demonstrated proficiency with computers and software.
- Completion or working towards completion of Travel and Tourism Diploma, Marketing or Business Diploma
- Previous airport experience would be considered an asset
- Flexible availability to work shift work which includes early mornings, days, late evenings, weekends and/or holidays
- An ability to meet all conditions of employment:

- Restricted Area pass issued by Transport Canada
- A criminal background check
- Hold a valid driver’s license





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We do our best to accommodate everyone's availability, however our schedule is determined by the airline's flight schedule. In Kamloops, our operation is 24/7/365. With shifts between the hours of 0330-0030, we offer split shifts, early mornings, days, nights and weekend flights. Knowing this, would you have open or full flexibility during our hours of operation noted above?*

This position requires you to obtain a Restricted Area Identification Card (RAIC), which involves a full background check, would you pass this background check?* Yes No

Do you have access to a reliable vehicle that can get you to and from the airport?

*Please note, the airport is not on a bus route, so it is required to have reliable transportation.* Yes No

Do you have any health and safety experience? If so, can you please share what experience you have and if you have any certifications.*

How many years of Customer Service experience do you have?* More than 1 year Less than 1 year

Are you looking for full time or part time employment?*

Are you legally eligible to work in Canada?*

How did you find out about this job posting?*

Did you hear about this job posting from a current EA Team Member? If so, who referred you?*

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📌 Customer Service Agent (Kamloops)
🏢 Executive Aviation
📍 Kamloops