Flordeco is a Quebec-based company that has been growing for over 15 years. Specializing in flooring and home décor, we offer a wide range of products as well as turnkey services to meet the needs of our residential and commercial customers. With a network of 35 stores in Quebec and one in Recent Brunswick, Flordeco continues to grow and evolve in an ever-changing market. We are currently looking for someone to join our head office team as an Administrative Assistant – Operations.

Reporting to General Management, the successful candidate will play a key role in coordinating internal operations. Organized, detail-oriented and self-sufficient, this person will be able to manage multiple projects simultaneously while ensuring information accuracy and effective follow-ups.

Main Responsibilities Operations

Coordination and Support - Update the operational calendar and monitor various deadlines on the extranet.

- Support store owners with their operational needs and follow up on requests.
- Coordinate various projects and activities related to network operations.
- Follow up with store owners, suppliers and various internal stakeholders. Product and Data Management - Add, modify and remove products in databases and Surfagest.
- Maintain up-to-date information related to products, suppliers, SKUs, visuals and other relevant data.
- Track discontinued products and update their status and inventory-related information.
- Manage and maintain the affiliate database. Supplier and Price List Management - Receive, process and integrate price list changes provided by suppliers.
- Follow up with suppliers to ensure information is accurate and up to date.
- Maintain current information and documents on the extranet. Communications and Store Support - Prepare and distribute flash updates, newsletters and other communications for store owners and internal teams.
- Provide first-level support to store owners using Surfagest and follow up on any issues encountered.




- Manage store owner and supplier contacts in Surfagest and Outlook.
- Prepare and coordinate stationery orders for stores, including shipping and invoicing. Tools, Documents and Platforms - Manage and update the extranet, including panels, supplier names, price lists, flash updates and other documents.
- Create, modify and remove QR codes as needed.
- Update planograms and summary tables according to current concepts.
- Manage and update product labels. Surveys, Data and Special Projects - Create, distribute and follow up on surveys with store owners and partners.
- Compile and analyze results to identify key trends and relevant information.
- Prepare documents and coordinate mailings required for various projects.
- Participate in special projects and perform other operations-related duties as required by management. Job Requirements - Strong organizational skills and attention to detail.
- Proficiency with digital tools, including Surfagest, the extranet and Microsoft Office.
- Experience with database management.
- Ability to work independently.
- Ability to collaborate effectively with multiple teams simultaneously.

Required Qualifications - College diploma or vocational diploma in administration, management, office administration or a related field.

- Additional training in communications, marketing or data analysis is an asset.
- 2 to 5 years of experience in a similar role.
- Experience in retail or a multi-department environment is an asset.
- Proficiency in Microsoft Office, advanced Excel skills, Google Workspace, collaborative tools and Asana.
- Excellent written and verbal communication skills in French.

Functional

English is an asset.

- Ability to interpret data and work effectively under pressure.
- Strong analytical skills and a proactive approach. Conditions and Benefits - Annual salary: to be discussed based on experience.
- 3 weeks of vacation.
- Laptop provided.
- Hybrid work possible, depending on the requirements of the position.
- Monthly phone allowance. Only selected candidates will be contacted.

📌 Adjoint(e) administratif(ve) - Opérations
🏢 Flordeco
📍 Quebec City