Benefits

- Company parties - Competitive salary ?️ Admin & Warranty Coordinator Full time | In-Office | Monday–Friday 8am-4pm Guaranteed full time hours No overtime About Us Budget Blinds is the #1 provider of custom window coverings in North America.

Budget

Blinds 604 is a family-owned, locally operated business serving the Lower Mainland and Fraser Valley. We specialize in custom blinds, shades, shutters, drapery, motorization, and smart-home solutions. Because our products are custom and our standards are high, warranty management is a critical role in our operation — not customer service fluff, but real problem-solving, accountability, and process control.

Position Overview The Admin Warranty & Remake Coordinator is responsible for managing all warranty claims, remakes, and post-installation issues from start to finish.

Required

Qualities - Extreme attention to detail - Confidence dealing with vendors, installers, and sales staff - Strong documentation habits - Calm, professional communication with customers - The ability to enforce process and timelines This is not a passive admin role. You will be expected to take ownership, ask questions, follow up aggressively, and keep files clean and auditable.

Key Responsibilities - Warranty & Remake Management - Receive, triage, and document all warranty and remake requests - Determine root cause (vendor error, installer issue, sales error, customer damage) - Request and organize photos, measurements, invoices, and confirmations - Place remake orders accurately with vendors - Track remake numbers, timelines, and resolutions - Documentation & Systems - Maintain accurate records in TouchPoint (CRM) - Upload photos, installation sheets, vendor confirmations, and email chains - Update internal remake and warranty tracking spreadsheets - Ensure all files are complete, clean,



and searchable - Customer Communication - Contact customers professionally regarding warranty issues - Set clear expectations on timelines and next steps - Provide calm, confident follow-up — even in difficult situations - Escalate issues appropriately when needed - Internal Coordination - Communicate with installers to clarify issues or missing information - Work with sales reps when mistakes occur and ensure accountability - Coordinate with management on repeat issues or training needs - Reporting & Accountability - Track trends in:

- Vendor errors - Installer mistakes - Sales errors - Customer-caused damage - Prepare weekly or monthly summaries for ownership - Help improve systems to reduce repeat issues Required Skills & Experience - Strong organizational and documentation skills - Comfortable enforcing process and following up - Confident written and verbal communication (English required) - Able to manage multiple files at different stages - Tech-savvy (CRM systems, spreadsheets, email, file uploads) - Calm under pressure and emotionally mature - Able to work independently without constant supervision Preferred - Experience in warranties, logistics, admin, construction, or trades - Familiarity with CRM systems (TouchPoint, Salesforce, etc.) - Experience dealing with vendors or manufacturers - Background in customer service with problem resolution Not for - Avoids confrontation or difficult conversations - Struggles with follow-through - Dislikes structure, checklists, or documentation - Needs constant reminders to complete tasks - Gets overwhelmed Easily What We Offer - Full-time, stable position - Competitive pay based on experience - Structured systems and transparent expectations - Supportive ownership team - Long-term growth prospect How to Apply Please submit: 1. Your resume 2. A short note explaining why you’re good at managing details and follow-up Salary $22-25 per hour depending on experience

📌 Admin & Warranty Coordinator (Port Coquitlam)
🏢 Budget Blinds of New Westminster/Surrey
📍 Port Coquitlam