Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge

• We invite you to join the world of luxury hospitality atFairmontJasper Park Lodge,asour newRoyal Service Agent.AsaRoyal Service Agent,you will be an ambassador for our brandwhere the engaging and anticipative service you provide over the telephone will make our guests feel valued and reflect the exceptional hotel experience to come. Reporting to theRoyal Service Manager, responsibilities and essential job functions include but are not limited to the following: Consistently offer professional,friendlyand engaging service Follow departmental policies,proceduresand service standards Ensure all external and internal guest/colleague inquiries and concerns are answered promptly and professionally either by telephone or the radio system Accurately record all required reservation information in the Property Management System (Property Manager).



Serve as a liaison for Guests requiring information relating to all aspects of the hotel Monitor the fire panel and emergency line and inform Security Department of all emergencies while followingappropriate emergencyprocedures Computer literate in Microsoft Window applications required Minimum 1 year Customer service experience required Good knowledge of hotel facilities and previous Property Manager asset Must be willing to work adaptable shifts (incl. night shifts) Computer and typing skills, approximately 40 words per minute Must possess professional telephone etiquette and have an excellent command of the English language Visa Requirements : The hotel is unable to assist candidates in obtaining Canadian work authorization. One complimentary meal per shift in our staff cafeteria Employee travel program with discounts on room rates as well as on food & beverage at Fairmont &

• Accor properties world-wide Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise &

• Whistler(subject to availability) Comprehensive wellness platform for employee mental health and wellbeing support Discounts while using our resort’s Food &

• Beverage Outlets, Fitness Centre, and Fairmont Jasper Park LodgeGolf Course

📌 Agent Service (Hourly) (Jasper)
🏢 FAIRMONT
📍 Jasper