3 years of experience, order management exp required and customer service experience required
Describe the broad function and scope of the position:
- Complete daily analysis of Customer Orders, Customer Allocations and Supply to ensure flow of Inventory meets Customer commitments for quantity and timing. (50%)
- Reach out to all stakeholders to have orders adjusted by Customer Service to ensure Customers are not over-ordering their Forecasts to the detriment of total Company Supply. (25%)
- Create reports as required and lead recurring meetings with Sales and Planning teams to track on-going requirements for Prepacks for Scale and Everyday events as well as for Full assortment for each of our Seasonal events (Easter/Spring, Halloween, Festive) (10%)
- Minimize Waste by monitoring sell-through, reporting short-falls and consolidating forecasts to allow more effective packaging buys & production runs. (15%)
Primary Responsibilities are the major work activities that define the scope of the position and major functional areas of work. After each statement, indicate the percentage of work time spent performing that function.
- Daily analysis of orders and supply. Liaise with CSCS & Sales to manage forecasts & Order Timing via recurring meetings and/or Email communication to manage product availability. (15%)
- Control all Suffix/Substitutions in SAP for all categories including Mass Add/Reject (15%)
- Liaise with all Planning Departments to determine Demand Requirements & Timing. This includes packaging, feedstock and finished goods. (10%)
- Pull SPARK Sales Forecast Reports at Customer and SKU level to capture 'Frozen' period forecasts for use in the Allocation Process (5%)
- Bi-Weekly Reporting for all Cross-Functions by Event, by Customer, by Category and by SKU (5%)
- Following-up with Sales on "To Go” Balances to minimize excess and Waste (5%)
- Participate in Packaging Buy meetings/decisions and communicate requirements to External Manufacturer (5%)
- Maintain Critical Allocation (when required)
- Project work (as required)
Internally
Customer Supply Chain - Daily
Network Planning – Daily
Commercial Planning - Daily
Demand Planning - Daily
Sales – Daily
Distribution Centres/Transportation - Daily
Externally
3rd Party Co-Packaging Company – Weekly / as required
Accountability: describes the scope and size of the key areas for which the position has responsibility.
Examples include: net revenue; annual department/operating budget; annual sales volume of unit; and other numbers which reflect the nature of the work.
(Check if Direct or Indirect)
MEASURE AMOUNT DIRECT INDIRECT
NET REVENUE $1,059.8MM (2015) 0
1
Seasonal/Scale Waste ? 5% GR$ per season / event 0
1
Customer Satisfaction Survey
(Advantage Group Survey) Top 5 0
1
Merchandising Spend on PPK's 0
1
(Specify Other) 0
0
(Specify Other) 0
0
ORGANIZATIONAL STRUCTURE: Attach an updated organization chart which includes position titles and current incumbent names.
SUPERVISION Number of Employees
Direct Indirect
Exempt
Non-exempt
Hourly
EDUCATION LEVEL: Indicate the education level and major required (if applicable):
1 HIGH SCHOOL GRADUATE 1 BACHELOR'S DEGREE (3 or4 YR) preferred or equivalent experience