We are seeking an experienced developer to support a large-scale Contact Centre Transformation program. The successful candidate will be responsible for designing, developing, and implementing intelligent conversational AI solutions integrated with Amazon Connect to enhance customer self-service and improve the overall contact centre experience.
Required Skills & Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 3 years of experience developing conversational AI or chatbot solutions.
- Hands-on experience with Amazon Lex and Amazon Connect.
- Experience working within Agile development teams.
- Prior work experience at client or in client's Industry.
Applicants must be able to work directly for Artech on W2.
Preferred Skills & Qualifications
- Experience with AWS Bedrock, Generative AI, or Agentic AI.
- Financial Services or Banking experience.
- AWS Certifications.
- Experience designing enterprise contact centre solutions.
Day-to-Day Responsibilities
- Design, develop, and deploy conversational AI solutions using Amazon Lex.
- Build and maintain chatbots and voice bots integrated with Amazon Connect.
- Develop conversational flows, intents, utterances, and dialog management.
- Integrate Amazon Lex with AWS Lambda, API Gateway, and enterprise applications.
- Collaborate with Solution Architects and development teams to deliver scalable AI solutions.
- Optimize bot performance and customer experience through testing and continuous improvement.
- Support troubleshooting, production deployments, and ongoing enhancements.
- Document technical designs and participate in Agile ceremonies.
Company Benefits & Culture
- Supportive and dynamic work environment.
- Opportunities for skilled growth and development.
- Competitive benefits package.
For immediate consideration please click APPLY to begin the screening process with Alex.