Global Financial Firm located in MISSISSAUGA, ON has an immediate contract opportunity for an experienced Applications Support Senior Analyst

"This role is currently on a Hybrid Schedule.

You will need to have reliable internet, computer and android or iphone for remote access into the client systems during work from home.

We will be expected in the office weekly 3 days depending on the team requirement.

* ***Video/ f2f interviews are required prior to all offers.

:

An Applications Support Senior Analyst position exists for a role in the Production Level 2 support team within the Information Services Technology team to support functionalities being developed using Java, CRM, Microsoft technologies, Oracle, ECS, MSaaS, ETL and Mongo DB. The position requires coordinating with the global teams to support Sales, Products, Implementations and Operations in Client Clients Technology. The team manages the day-to-day availability of the applications and ensures issues or status updates are accurately communicated to Level 1 support and to the business.

The successful candidate will be part of L2 team in Mississauga, Canada and work closely with their colleagues in APAC to ensure seamless 22 x 7 supports of our applications. In addition, they will work closely with Level 1 Support, L3/development teams, infra team and the business. The ideal candidate should be technically astute, well organized, proactive, and also to possess good multi-tasking skills.

The support team work shifts during the EST business hours in order for the team to provide on-site coverage. The candidate must be willing to participate in the work shift rotation and also the weekend / holiday coverage maybe required as per the project.

Key Responsibilities:

Functional Responsibilities

- Work closely with Level 1 support, development teams and infrastructure teams to deliver strategy & priorities and communicate progress effectively to all stakeholders.




- Analyse and resolve issues that arise on CRM systems. Ensure daily process completion to service level agreements.
- Provide support to the business during day-to-day activities and ad-hoc requests
- Communicate issues and status updates with all stakeholders effectively.
- Maintain application availability to business users globally.
- Ensure the stability of applications by proactively seeking ways of improving stability.
- Drive initiatives for capacity planning, resiliency/failover plans and monitoring enhancement.
- Perform Change Management and deployment activities on production environment.
- Provide ideas and conduct efficiency and effectiveness improvements in support processes.
- Perform Incident and Problem management including prioritization, cause analysis and escalation to appropriate groups.
- Provide RCA (Root Cause Analysis) and recommendation to the application development team to increase the stability of the system and reduce number of incidents created for the application.
- Create and maintain a knowledge base to provoke knowledge transfer within the team.

Essential Skills

- 6-8 years of experience in Production Support
- JAVA experience in the past
- Understanding of TOMCAT Server and Deployments
- Good understanding of ITIL
- Understanding of problem management methodologies
- Knowledge of active monitoring tools (Tivoli, Nagios, ITRS, Uptime, etc.)
- Working knowledge of ECS
- Good sense of production incidents / issues handling
- Familiar with Unix commands. Shell scripting.




- Ability to communicate well at all levels and strong organizational skills
- Self-motivating and ability to work in a team environment
- Ability to learn new skills quickly with little supervision

Nice to have skills

- Any web scripting language and / or Java
- Ability to develop support tools/scripts as required
- Oracle administration/Siebel, Mongo DB, MS SQL.
- Functional knowledge of SQL + ability to write SQL database script
- Microsoft technologies
- Understanding of IP networks + ability to analyze and monitor network traffic

Competencies:

- Drive & Determination: Demonstrates self-motivation and drive and shows determination to achieve goals
- Analysis & Problem Solving: Identifies the key issues in situations, analyses the data, recognizes and suggest solutions to complex problems
- Proactivity & Initiative: Self-starting. Seize opportunities and acts upon them. Control events by making suggestions and proposing actions. Completes tasks, projects and plans before being asked
- Building Relationships: Maintains good relationships with colleagues and builds strong professional networks. Recognizes and understands the needs of others, aware of own personal style
- Innovation & Creativity: Creating new and imaginative solutions to work related issues. Questions traditional approaches and demonstrates creativity in the generation of ideas and vision
- Communication Skills: Expresses ideas effectively using a range of communication styles, skills and processes.
- Accountability & Ownership: Responsible and takes ownership of driving tasks to closure

Educational Level:

- Bachelor's degree or higher

Client Canada is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.

📌 Applications Support Senior Analyst (Ontario)
🏢 Axelon Services
📍 Ontario