The main responsibilities of this role include, but are not limited to:
- Coordinate and plan with our Dispatcher to effectively and efficiently dispatch the company’s resources
- Answering phone calls, replying to emails, routing requests for service in Route Optix software
- Communicate specific requirements and procedures to drivers
- Address operational issues and concerns in a timely fashion
- Contributing to the safe and efficient running of the Dispatch department
- Receiving requests from employees, assisting dispatching members to job sites and maintaining dispatch records
- Other duties as assigned
SKILLS: The successful must be confident in the use of:
- Microsoft Office Suite, including Outlook (email, meeting requests, etc.) and Excel
- Software routing programs
- Listening, communicating and note taking
This role requires daily interaction in person, on the phone, and via email with drivers, customers and coworkers. This employee is expected to be:
- A fast learner – there is a requirement to learn a new software program quickly
- Adherence to a fast paced, busy work atmosphere
- Excellent command of English
- Excellent communication skills, both verbally and in writing
- The ability to multitask & stay organized
- Self-motivated
- A problem solver – find solutions to issues
- Attention to detail, understands deadlines, sense of urgency (responds to all messages (email and voicemail) and inquiries in a timely manner).
- Shift flexibility (longer hours and weekend work)
QUALIFICATIONS:
- Dispatch experience would be preferred but not a requirement
- Experience in being responsible for a main role of an organization
- Experience in tracking and reporting findings both verbally and in writing
Job Type: Full-time
Schedule
- 8 hour shift
- Weekends as needed
Job Type: Full time Pay: $55,000.00-$75,000.00 per year