WhiteWater makes products, but at our heart, we are a service business, and that means we are a people business. In this way, we excel and create value for our clients by listening to their needs, collaborating to create solutions, problem-solving and attending to the details. We are a diverse group of experts, from creative designers to talented engineers.

Position

AutoCAD and Systems Support Engineer, Junior(18 Month Contract) Shift: 40 hours | Full-time Department Information Technology Location Richmond, BC, Canada (HQ relocating to Vancouver in 2027) Reports to IT Engineering Systems Manager The IT Engineering Systems Team’s mandate is to develop and implement structured but flexible processes and software solutions to support a wide variety of multidisciplinary engineering, design, data, and configuration management problems associated with waterpark design and manufacturing. These solutions bring a high degree of visibility, accountability, and control to corporate engineering and its integration with manufacturing and business processes.

The Junior

AutoCAD and Systems Support Engineer is responsible for the continuous availability of the engineering systems and troubleshooting user issues. Learning, maintaining, and customizing the various engineering systems is a key job function. Provide technical support, including troubleshooting and training assistance for users of the engineering systems.

Become a subject-matter expert in AutoCAD and custom engineering applications to support users effectively.



Liaise with software authors (CAD and PLM providers) to address bugs, functionality deficiencies, and enhancement requests. Create and maintain clear, comprehensive user-facing application and system configuration documentation.

Contribute to software development efforts using established IT standards for coding, version control, and change management. Define and align goals with departmental goals then ensure performance feedback is completed through performance reviews. Completion of an engineering degree from a recognized university.

Eligible for registration as an EIT or P.Hands on experience with AutoCAD. Similar CAD software experience would be considered an asset. Solid foundation in engineering principles and problem-solving methodologies.

Software development and customization experience using Visual Basic, C#, and SQL would be considered an asset.

Experience supporting or integrating CAD, PLM, ERP, or BIM systems. Solid analytical and problem-solving abilities with a focus on root cause analysis. High attention to detail and commitment to quality. Ability to manage priorities, make informed decisions, and work with minimal supervision.

Customer

Focus – We know and respond to our customers We celebrate the diversity of all employees and applicants and are strongly committed to creating an inclusive environment for everyone. Given thevolume of applications, it makes responding personally to each applicant difficult, but please know we are grateful for your interest.

📌 AutoCAD and Systems Support Engineer, Junior(18 Month Contract) (Vancouver)
🏢 WhiteWater West-
📍 Vancouver