Sheraton Suites Calgary Eau Claire is a uniquely managed Fairmont property within Accor; operating as a franchised Marriott property.

Sheraton Suites Calgary Eau

Claire is Calgary’s all-suite urban retreat between downtown city life and the scenic Bow River. Designed for those in pursuit of adventure, joy and relaxation, our downtown located hotel is nestled between the urban vibes of a bustling city and the peaceful tranquillity of the Bow River and Prince's Island Park.

Experience the many sides of our beautiful city at Sheraton Suites Calgary Eau Claire. We invite you to join the world of hospitality at Sheraton Suites Calgary Eau Claire as our new Banquet Manager. Reporting to the Director of Banquets, the Banquet Manager provides leadership and oversight of daily banquet, in-suite dining, and club lounge operations, ensuring a seamless execution.

Working closely with operations, the Banquet Manager ensures every service and event is delivered seamlessly, efficiently, and in alignment with guest expectations and hotel standards. Build strong relationships with meeting planners, event organizers, clients, and guests, ensuring expectations are exceeded before, during, and after each event. Conduct daily pre-shift briefings and post-event reviews, communicating event details, VIP information, menu requirements, service expectations, and operational priorities.

Oversee the seamless execution of all banquet and catering functions, in-suite dining, and club lounge operations Ensure events are executed accurately and efficiently in accordance with Banquet Event Orders (BEOs), timelines, service standards, and operating procedures. Oversee room setups, event transitions, staffing deployment, service flow, equipment, and event logistics to maximize efficiency and guest satisfaction. Maintain banquet spaces, service stations, storage areas, and Club Lounge facilities to ensure they are clean, organized,



fully stocked, and presentation ready.

Oversee inventory, banquet equipment, and operational supplies, ensuring readiness for all events and timely resolution of maintenance requirements. Support off-site catering operations as required. Monitor departmental productivity, workflow, and staffing levels across morning, afternoon, evening, weekend, holiday, and occasional overnight operations.

Drive continuous improvement initiatives that enhance guest satisfaction, colleague engagement, and operational performance. Collaborate proactively with Conference Services, Catering, Sales, Culinary, Stewarding, Front Office, Housekeeping, and Engineering to ensure seamless event execution and communication. Financial and Administrative Management Manage labour, productivity, departmental expenses, purchasing, inventory, and other cost controls to support financial objectives.

Monitor departmental revenue, payroll, expenses, purchasing, and inventory, identifying opportunities to improve profitability without compromising guest experience. Ensure accurate payroll, banquet billing, event reconciliation, purchasing, reporting, and other departmental documentation. Monitor departmental scorecards, guest satisfaction results, and key performance indicators, implementing action plans to achieve business objectives.

Ensure accurate and timely communication of event information, operational updates, and departmental requirements. Foster a culture of accountability, collaboration, recognition, inclusion,



and continuous learning. Provide ongoing performance feedback and coaching; support performance evaluations, development planning, and progressive discipline as required.

Ensure compliance with all health, safety, sanitation, food handling, workplace safety, hotel, brand, and departmental standards. Identify and promptly address safety concerns, maintenance issues, and operational risks. Minimum two years of food and beverage leadership experience in a hotel, banquet operation, catering, or comparable hospitality workplace is required.

Degree or Diploma in Hospitality, Hotel and Restaurant Management, or a related field is an asset. Proficiency with Microsoft Office applications is required.

Experience with payroll, purchasing, scheduling software is considered a strong asset. Flexibility to work mornings, afternoons, evenings, weekends, holidays, and occasional overnight shifts as business requires. Ability to stand and walk for extended periods throughout the shift in a fast-paced hospitality environment.

Frequent movement throughout banquet spaces, Club Lounge areas, kitchens, storage rooms, and hotel facilities while supervising operations. Ability to assist with banquet room setup, event execution, and operational support, including lifting and carrying banquet equipment weighing up to 50 lbs. Ability to bend, reach, push, pull, lift, and perform repetitive movements associated with banquet operations.

Physical stamina and flexibility to support multiple events, extended service periods, and changing operational demands. Ability to work in a dynamic environment requiring frequent movement between departments and event locations.

We offer a competitive benefit program including medical, dental, vision, retirement savings and an employee and family assistance program. Diversity & Inclusion

📌 Banquet Manager / Clubhouse Manager (Calgary)
🏢 Fairmont Waterfront
📍 Calgary