Position Summary The Benefits Administrator is responsible for the timely setup and ongoing maintenance of employer, member, and service provider records. This position plays a pivotal role in ensuring the integrity and accuracy of these records, working closely with other departments to validate data and confirm that service standards are consistently upheld. This role demands a detail-oriented, proactive approach to facilitate efficient operations and maintain the highest level of data integrity.

Location

This is a full-time, in office position based in our Edmonton office.

Key Responsibilities

Employer Administration

- Enter employer contribution reports and prepare discrepancy reports

- Set up and maintain employers across multiple systems

- Send Welcome Packages and reports to new employers

- Run Hour History and daily E-inTel reports

- Enter Contribution Transfer Authorization (CTA) forms

- Maintain Check Off lists for all clients

- Respond to emails from employers and locals

Member & Service Provider Administration
- Set up and maintain member, employer, and service provider records to ensure accurate, up to date information

- Update eligibility statuses and member records as required

- Track and mail drug cards

- Process Health & Welfare self-payments and prepare monthly self-payment statistics

- Create and mail New Eligible and Self-Pay correspondence

- Manage weekly HCSA (Health Care Spending Account) data loads





Reporting & Cross-Departmental Support
- Run monthly reports to support departmental functions

- Provide administrative support to the Pension team

- Provide support to the call centre and finance department

- Respond to inquiries from other departments

- Create and maintain spreadsheets and documents supporting benefits tracking and administration

Continuous Improvement
- Analyze issues as they arise and develop effective solutions

- Continually review current processes for efficiency improvements

Qualifications and Attributes:
- Post-secondary diploma or certificate in Office or Business Administration

- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook)

- Accurate and efficient alpha and numeric keyboarding skills

- Strong computer skills, with an acceptable level of keyboarding speed and accuracy

- Working knowledge of office procedures; prior office experience an asset

- Excellent writing and verbal communication skills

- Excellent organizational and time management skills, including the ability to prioritize tasks and consistently meet company service standards

- Attention to detail and commitment to accuracy of work

- Ability to establish and maintain effective working relationships, and to work independently and as part of a team

- Successful completion of a cleared criminal background check is required

📌 Benefits Administrator (Edmonton)
🏢 Ellement Consulting Group
📍 Edmonton