12 month contract based fully on-site in Calgary, Alberta

Overview

Our client is seeking a Bilingual Customer Service Representative to provide exceptional service and relationship management support to both existing and new wholesale customers. This role serves as a key liaison between customers and internal teams, ensuring accurate account setup, maintenance, and ongoing support.

Key Qualifications

- Fluent in both French and English (written and verbal)
- 5+ years of experience in customer service, account management, sales support, or a related field
- Post-secondary education in Business, Sales, Marketing, or a related discipline
- Intermediate proficiency with Microsoft Office Suite
- Strong communication, organizational, and problem-solving skills
- Experience working with CRM systems, preferably Microsoft Dynamics 365 (D365)

Responsibilities

- Manage and respond to customer account requests, including account setup, maintenance, pricing updates, and tax exemption documentation
- Create, update, and maintain customer records within D365 CRM
- Support sales, credit, invoicing, distribution,



and account management teams with customer-related requests
- Ensure data accuracy and integrity across customer accounts and CRM systems
- Generate reports and provide recommendations to improve customer experience and account management processes
- Assist with onboarding new customers and maintaining existing customer relationships
- Act as a trusted point of contact for customers and internal stakeholders

Work Environment
- Full time, office-based position located in Calgary, Alberta
- Monday to Friday, 40 hours per week

Preferred Experience
- Experience supporting wholesale, retail, distribution, or business-to-business (B2B) customers
- Familiarity with CRM platforms such as Dynamics 365, Salesforce, SAP, or similar systems
- Experience working cross-functionally with sales, operations, credit, or finance teams

This is an excellent opportunity for a bilingual customer service professional who enjoys building relationships, supporting customers, and working in a collaborative business environment.

📌 Bilingual Client Services Representative (Calgary)
🏢 Hays
📍 Calgary