The IBM – Public Sector Resourcing Team is seeking a Business Analyst - Security Screening Process Optimization for a contract prospect in the Ottawa area.

HYBRID WORK

Duration: 6 months, renewable

Role description:

The consultant will be responsible for the following:

- Conduct current-state assessments of security screening, access management, contractor screening and visitor management processes to identify gaps, inefficiencies, risks and improvement opportunities

- Engage and consult with stakeholders to gather business requirements, document pain points, assess future needs and support the development of program recommendations

- Assess governance, risk management, decision-making, accountability, delegation and escalation processes to ensure alignment with operational and security requirements

- Develop process improvement recommendations to simplify, standardize, streamline, digitize and automate program processes based on industry best practices and benchmarking analysis

- Design future-state operating models and process frameworks for the Security Screening and Access Management Program, including governance structures, workflows, roles and responsibilities utilizing ServiceNOW

- Develop business requirements and implementation recommendations to support digital enablement initiatives, including workflow automation, reporting capabilities and process modernization solutions

- Establish performance measurement frameworks by defining key performance indicators, baseline measures, reporting requirements and benefit realization approaches to support continuous improvement

- Develop implementation roadmaps, change enablement strategies,



training materials and executive-level recommendations to support the successful modernization and long-term sustainability of the Security Screening and Access Management Program

- Related activities and deliverables, as required

Mandatory Skills:

1. Canadian Federal Government Security Clearance – Reliability Status and above

2. Education and Certifications

- A university degree or college diploma in Business Administration, Public Administration, Operations Management, Management Consulting, or a related field

- Lean, Six Sigma, Business Process Management, Prosci, or equivalent certification

1. Relevant Experience:

- A minimum of seven (7) years of demonstrated experience conducting business analysis, process improvement, operational transformation, or program modernization initiatives within large and complex organizations
- A minimum of three (3) years of demonstrated experience conducting current-state assessments, gap analyses, governance reviews, and risk assessments to identify operational inefficiencies, control gaps, and improvement opportunities

- Demonstrated experience supporting initiatives involving security screening, access management, compliance, risk management, workflow automation, digital transformation, or operational resilience

- Demonstrated experience designing future-state operating models, developing implementation roadmaps, establishing performance measurement frameworks, and supporting change enablement activities





- Demonstrated experience gathering and documenting business requirements, facilitating stakeholder consultations, and developing recommendations for process optimization and modernization

- Technical Skills

- Demonstrated ability to conduct process assessments, process mapping, gap analyses, root-cause analyses, and business process re-engineering activities

- Demonstrated ability to gather, analyze, document, and validate business and functional requirements using industry-standard business analysis methodologies

- Demonstrated ability to assess and design governance frameworks, operating models, workflows, accountability structures, risk controls, and escalation processes

- Demonstrated ability to develop requirements and recommendations for workflow automation, process digitization, reporting solutions, and business process modernization initiatives

- Demonstrated experience using ServiceNow to analyze, design, configure, implement, or optimize workflow automation, case management, approval processes, reporting capabilities, and business process modernization solutions

- Demonstrated proficiency using business analysis, process mapping, reporting, and presentation tools such as Microsoft Visio, Microsoft 365, SharePoint, Power BI, Jira, Confluence, or equivalent tools

Nice to have Skills:

- Banking & Financial industry experience is highly valued and also PMP or Prince2, AI expertise in medium to large enterprise (Public sector / banking / secure environments are large assets)

We wish to thank all applicants for applying for this position, however, only candidates selected for prelim interviews will be contacted.

NO VENDORS OR AGENCIES PLEASE

📌 Business Analyst - ServiceNOW (Ottawa)
🏢 Overview
📍 Ottawa