Now Hiring: Case Manager

Are you a compassionate leader with a passion for making a real difference in the lives of vulnerable children, youth, adults, and their families? We're looking for a Case Manager to join our dynamic and dedicated team providing 24/7 specialized care and support.

As a Case Manager, you'll lead a multidisciplinary team in delivering tailored programs that prioritize safety, wellness, and empowerment. You’ll manage client care plans, guide staff development, coordinate crisis response efforts, and ensure regulatory compliance—all while fostering a healthy, collaborative, and inclusive work environment.

What You’ll Do:

- Oversee individualized client care and ensure holistic service delivery.
- Lead and mentor a diverse team of staff and trainees.
- Coordinate day-to-day operations, staffing, and shift coverage.
- Develop partnerships with community organizations and clinical teams.
- Ensure compliance with safety, licensing, and documentation standards.
- Lead crisis management planning, training, and response.
- Manage budgets, reduce operational risks, and optimize resources.

What We’re Looking For:

- Deep empathy and a strong understanding of vulnerable populations.
- Proven leadership, coaching, and team-building skills.
- Ability to thrive in fast-paced, high-pressure environments.
- Robust communication, organizational, and problem-solving abilities.
- Experience in crisis management, program oversight, and financial accountability.
- A collaborative mindset and commitment to continuous improvement.

Requirements:

- Clear criminal record check, vulnerable sector check, and social development check prior to employment.
- A completed post-secondary diploma or degree in a related human services field or a social science (e.g., Social Services, Human Service Counselling, Child and Youth Care, Psychology, or a comparable discipline) or combination of experience and education deemed equivalent.




- Minimum of 6 months of experience working in the human services field, with direct service delivery to children, families, or vulnerable populations.
- Minimum of 1 year of supervisory experience is required, with a demonstrated ability to manage staff, provide coaching, and oversee daily operations.
- Proficiency in Microsoft Office Suite (Word, Excel), email communication, and cloud-based data management systems.
- Strong interpersonal and communication skills, with the ability to engage professionally with families, colleagues, and community partners.
- Effective time management, planning, and organizational skills to balance competing priorities in a fast-paced environment.
- Ability to work both independently and collaboratively within a multidisciplinary team setting.
- Commitment to ethical practice, confidentiality, and adherence to organizational policies and standards.
- Valid Class 5 Driver’s License
- Clear and Current Driver’s Abstract
- Valid vehicle registration and insurance with a minimum of $1,000,000 liability coverage.

Why Join Us? You’ll be part of a mission-driven organization that values teamwork, innovation, and professional growth. We offer a supportive work culture, ongoing training opportunities, and the chance to make a lasting impact in our community.

Apply today to be a cornerstone of care and leadership in a role that truly matters.

Job Types: Full-time, Fixed term contract

Pay: From $29.50 per hour

Benefits

- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off

Application question(s):
- Do you possess a class 5 driver's license and your own vehicle to transport clients in?

Education:
- Secondary School (required)

Language:
- English (required)

Licence/Certification:
- Clear Criminal Record Check and Vulnerable Sector Check? (required)
- First Aid and CPR (required)

Work Location: In person

📌 Case Manager (Saint John)
🏢 Capital Family Services
📍 Saint John