Job Title: Organizational Change Manager

Location: Edmonton, AB – Remote, with occasional onsite meetings as required

Employment Type: Contract – 12 Months, with possible 12-month extension

About the Role

We are seeking an experienced Organizational Change Manager (OCM) to lead change management, business readiness, communications, training, stakeholder engagement, and adoption activities for a major digital transformation initiative.

The successful candidate will develop and execute strategies that prepare stakeholders for changes to business processes, technology, services, and AI-enabled ways of working, while supporting deployment readiness, transition to operations, and post-implementation adoption.

Key Responsibilities

- Develop and execute integrated Organizational Change Management and Business Readiness strategies and plans.
- Conduct stakeholder analysis, change impact assessments, readiness assessments, and organizational impact analysis.
- Identify change-related risks, resistance factors, dependencies, and mitigation strategies.
- Develop communications strategies, key messages, presentations, FAQs, stakeholder briefings, and executive reporting materials.
- Plan and coordinate stakeholder engagement activities across business, technical, operational, and vendor groups.
- Develop and oversee training materials, user guides, job aids, knowledge articles, and other learning resources.
- Coordinate training planning, scheduling, delivery, and knowledge-transfer activities.
- Develop strategies to drive user adoption and sustained use of new processes, technologies, and digital capabilities.
- Support business leaders and managers in preparing impacted users for organizational and technology changes.
- Coordinate business readiness activities for deployment, go-live, hyper-care, stabilization, and transition to operations.
- Establish readiness criteria, adoption metrics, reporting mechanisms, and continuous improvement activities.
- Provide regular status updates on change management, communications, training, stakeholder engagement, and business readiness.
- Participate in governance forums, readiness reviews, steering committees,



stakeholder meetings, and executive reporting sessions.
- Identify appropriate opportunities to use approved AI and Generative AI tools to improve communications, training, knowledge management, readiness analysis, and reporting.
- Ensure AI-assisted outputs are reviewed for accuracy, privacy, security, accessibility, quality, and alignment with organizational standards.

Mandatory Skills & Qualifications

- Degree or diploma in Computer Science, Information Technology, Business Analysis, Information Systems, Public Administration, Business Administration, Organizational Development, Communications, Human Resources, Adult Learning, Project Management, or a related discipline.
- 13+ years of experience working as an Organizational Change Manager on at least one multi-year public-sector project impacting 50+ staff.
- 17+ years developing and implementing change management strategies/plans, business readiness plans, stakeholder engagement/communications plans, or change impact and mitigation strategies.
- 17+ years developing effective stakeholder communication materials, including newsletters, FAQs, user guides, and presentations.
- 17+ years leading OCM activities for business transformation and technology-enabled projects.
- 15+ years working in Agile, Scrum, or hybrid project delivery environments.
- 17+ years developing and delivering communications and presentations to audiences ranging from executives and sponsors to managers and end users.
- 17+ years building effective relationships with leadership and stakeholders.
- 2+ years supporting licensing, regulatory, permitting, or citizen-facing service transformation initiatives.
- 2+ years implementing citizen-service portals and business workflow applications on the ServiceNow platform.




- 1+ year leveraging and evaluating AI-assisted tools for communications, training, presentations, knowledge articles, stakeholder engagement, adoption, and readiness.
- 1+ year using AI and Generative AI tools to support change management, communications, training, stakeholder engagement, and business readiness.
- Strong stakeholder management, facilitation, communication, analytical, and organizational skills.

Preferred Skills

- Prosci Change Management certification/designation.
- Agile certification.
- Experience supporting large-scale public-sector transformation programs.
- Experience with ServiceNow citizen services and workflow solutions.
- Experience supporting regulated, licensing, permitting, or citizen-facing services.
- Robust experience integrating AI-enabled tools into OCM and business readiness activities.
- Experience with adoption measurement, readiness metrics, and post-implementation sustainment.

Why Join Us

- Work with cutting-edge technologies in a collaborative environment
- Professional growth opportunities and training support
- Inclusive, equitable, and respectful workplace culture

About NetworkPedia

NetworkPedia is a certified women-owned technology and talent solutions company, providing IT infrastructure, cybersecurity, managed services, and specialized recruitment across North Americas and beyond. Our mission is to empower organizations with secure, scalable, and innovative technology while building inclusive teams that reflect the communities we serve.

As a trusted partner, we deliver expertise across networking, cloud, IT service management, and security operations, along with staffing solutions for niche technology roles. We are committed to diversity, equity, and inclusion (DEI) in all our hiring practices and ensure that our opportunities are open to all qualified applicants, without discrimination on the basis of age, gender, race, ethnicity, religion, sexual orientation, or disability.

How to Apply

Apply directly via LinkedIn Easy Apply. All applications are routed to our central recruitment email id - [email protected]

📌 Change Manager (Alberta)
🏢 NetworkPedia
📍 Alberta