Shape the future of Managed Services as a Client Account Manager with MNP. Focus on building strategic client relationships and ensuring service satisfaction to propel client growth. MNP is seeking a Client Account Manager with over five years of experience in Account Management or Customer Success.
This pivotal role emphasizes understanding client goals, overseeing service delivery, and fostering long-term relationships. Collaborate with diverse teams to elevate client experiences and proactively address service improvements. Key Responsibilities:
- Serve as primary contact for assigned clients
- Conduct regular business reviews to assess performance
- Monitor service delivery performance and quality metrics
- Develop account plans with growth opportunities
- Provide clients with performance insights through reports Requirements:
- Over 5 years in Account Management or similar role
- Experience in Managed Services or IT/technology delivery
- Solid communication and presentation skills
- Ability to handle multiple accounts effectively
- Proactive approach to problem-solving and improvement Drive client success and elevate service standards as a valued Account Manager with MNP.