As the Client Care Agent, you are a self-starter and a great communicator. You bring a passion for outstanding client service, and knowledge of Alberta and the Agriculture industry. You are the first impression and a key contributor for the delivery team to meet their goals.

What will your growth opportunities look like in this role?

- Learn and become knowledgeable in the insurance, lending, and risk management aspects of the business
- Meet and interact with our producers and other clients
- In-house learning and development

What will you be responsible for?

- Manage client relationships by welcoming clients, handling client requests/inquiries and educating clients on AFSC products and services through multiple communication channels (in person, over the phone, electronically and online).
- Ensure a positive experience through courteous interactions.
- Manage client relationships by carrying out procedural tasks and referring clients to the appropriate team member as required.
- Provide quality service to clients while identifying opportunities to secure new business or support retention.
- Execute a range of client service activities, including handling client information and answering enquiries in a fast-paced multifaceted workplace.
- Collect, analyze, and synthesize information to provide a resolution as quickly as possible to the client enquiries (online problem solving, trouble shooting and real time support in person, over the phone or online through chats and email.
- Conduct data entry into AFSC systems,



and review and verify the information to ensure accuracy and accessibility.
- Prepare documents using a multitude of computer applications and responsible for gathering and summarizing data for reports.
- Perform outbound calls to clients and potential clients, as required, to assist producers with their AFSC programs.
- Utilize various online platforms to engage departments and assist with client enquiries.
- Provide assistance to the Client Care team virtually or in person as required.
- Develop personal capabilities using existing formal and informal training opportunities, while also coaching others as required.

What are we looking for from you?

- Consistently goes above and beyond to understand customer requirements and surpass their expectations
- Takes steps to ensure work is done properly, communicates status, and addresses any errors
- Plans and prioritizes work to meet commitments aligned with organizational goals
- Relates openly and comfortably with diverse groups of people
- Shows consistent effort to complete even unpleasant or routine tasks in a timely manner; maintains work focus despite obstacles or setbacks
- Learns and adopts new technologies

What else is in it for you?

- Health, dental, and vision benefits on your first day of employment
- Health Spending Account
- Corporate functions
- Winter Holiday closure
- PSPP contributions
- Generous vacation and special leave days
- Health and wellness initiatives

Qualifications

- High School Diploma and 3 years of experience OR
- College Diploma and 1 year of related experience

📌 Client Care Agent (15 month term) - Strathmore
🏢 Agriculture Financial Services
📍 Strathmore