- Coordinate partner meetings end-to-end, including agendas, preparation, participation, action-item tracking and follow-up - Own recurring partner reporting workflows using automated and manual sources and surface relevant insights - Process and review manual partner eligibility files and support eligibility issue resolution - Connect Health System Partnerships with Provider Network Operations on provider-related matters - Triage provider-related partner questions to the appropriate internal team - Maintain accurate partner information in Salesforce CRM and keep program documentation current - Maintain shared documentation, templates, playbooks and SOPs - Coordinate operational components of onboarding for current Health System Partnerships team members - Provide day‑to‑day partner support by troubleshooting and coordinating escalated issues - Support eligibility inquiries for Maple's Customer Support Team and partner‑raised questions - Collect, organize and share partner and patient feedback for action by appropriate owners - Support process‑improvement initiatives that reduce administrative burden and create team capacity - Build expertise in Maple's tools, systems, partner programs and the collaboration model with Provider Network Operations - Deliver at least one meaningful team‑enablement improvement within the first 12–18 months Requirements - At least one year of experience in a client‑facing role, such as client success, account coordination, customer support or account management - An undergraduate degree in business, health administration, public health, communications or a related field,



or equivalent professional experience - Strong written and verbal communication skills - Active listening and timely follow‑through - Proactive, highly organized way of working - Strong attention to detail across documents, data and processes - Comfort collaborating across teams - Ability to learn new platforms quickly, including AI tools - Confidence working in Google Workspace (Docs, Sheets and Slides) - Criminal record check (EPIC) and identity verification required as a condition of employment - Additional employment or education verification may be conducted depending on role requirements - Bonus: bilingual English and French; interest in public health or healthcare experience; CRM experience ideally Salesforce; Asana experience; process documentation and operations improvement background Core Competencies Demonstrates expertise in partner coordination, client‑facing support, and operational process improvement, with a strong focus on communication and attention to detail. Proficient in managing partner information and utilizing CRM tools to enhance collaboration and efficiency. Highest‑signal resume keywords - Client‑Facing Experience - Salesforce CRM Proficiency - Strong Communication Skills - Process Improvement Initiatives - Organizational Skills Hard Skills - Partner Coordination - Eligibility Issue Resolution - Data Organization - Process Documentation - Operational Onboarding Soft Skills - Active Listening - Proactive Work Style - Attention to Detail - Collaboration Certifications & Qualifications - Criminal Record Check (EPIC) - Identity Verification Industry Keywords - Health System Partnerships - Customer Support - Public Health - Healthcare Experience Tools & Technologies - Google Workspace - Salesforce - Asana - AI Tools

📌 Client Success Coordinator – Health System Partnerships (Toronto)
🏢 Jobtailor
📍 Toronto