RESPONSIBILITIES

� Initiates collection calls on assigned account base in accordance with Invoice Life Cycle Guidelines by exercising good business judgment and due diligence in evaluating account solvency and ability/willingness to pay;

� Facilitate customer payment by providing necessary documentation to customer;

� Resolves customer billing disputes working with other Sales Operations personnel and Sales.;

� Escalates problem collection accounts to Credit and Sales management;

� Works with credit analyst on financial distress accounts;

� Negotiates payment plans for financial distress accounts;

� Recommends accounts for suspension after proper collection activity ;

� Participates on process improvement projects as assigned;

� Provides reports on assigned portfolio as requested to credit management ;





� Ensures compliance with all company policies;

� Provides training as requested.

SKILLS

� Collections experience in a high growth environment;

� Good customer relationship skills to manage a variety of customer iterations ;

� Demonstrated initiative;

� Ability to work independently;

� Demonstrated participation in process improvement initiatives and/or project management experience;

� Excellent communication (written and verbal) skills;

� Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines;

� Thrives in a team workplace;

� Able to use Microsoft suite of tools effectively.

📌 Collections Analyst I (Toronto)
🏢 Omega solutions
📍 Toronto