Reporting to the Manager, Employment Services, The Employment Services Coordinator is responsible for the delivery of employment services programs offered to eligible WINS participants to prepare them for successful employment in the warehouse or retail industry. T his role works directly with participants, and coordinates with soc ial enterprise for curriculum development and practicum placement within WINS.

Specific and Responsibilities:

Work closely with Employment Services Manager, and team as well as other WINS teams to support participant success and in meeting/exceeding program outcome and deliverables.

Manage the delivery of WINS Employment Services Program s (Warehouse Ready and Retail Ready) including, but not limited to :

- Coordinate various aspects of the program to be delivered that will prepare clients for employment in the warehouse and retail industry.
- Coordinat e closely with Social Enterprise and HR, to ensure timely pin-house workplace practicum for all the participants at the conclusion of the cohort . This includes providing training to identified store facilitators.
- Recruit and screen program participants , based on eligibility requirements and readiness to learn.
- Participant evaluation through out the program , including identifying areas of improvement and support needed in achieving success , as well as providing coaching and support needed by the participants during in-house practicum.
- Maintain updated and complete records of participants intake, evaluations, placements, statistics, and demographic data.
- Training development, evaluation, and delivery.
- Maintain, review and update training curriculum and materials.

Planning and organizing Graduation celebration for successful program participants.

Working closely with MarCom in promoting WINS Employment Services programs within the community.

Build and maintain strong partnerships with WINS partner agencies.

Keep informed of current resources, tasks , changes in the community especially women’s and their families’ needs.

Maintain and update financial records, purchase materials and supplies required for program delivery, as well as maintaining within the projected budget for the year.

Maintain and ensure that all data are inputted in Salesforce in a timely manner. Provide and submit reports when required.

Tracks and measure outc omes and results against targets/goals.

Ensure that staff positively engage in and comply with all WINS ’ health & safety practices, procedures, and policies.

Supervise employment services employees, this includes hiring, training,



performance management and reporting workplace injuries and incidents to human resources in a timely manner.

Promote WINS transparent leadership approach through open and honest communication in dealing with employees, funders, and other stakeholders.

Maintain [ program standards and follow all protocols and procedures.

Other duties as assigned.

Requirements:

Education

Minimum of bachelor’s degree related to adult learning, training or education.

Experience

Minimum of 3 years of experience in similar role, or 5 years experience in employment services settings . Experience in non-for-profit social programming is considered an asset.

Solid and positive experience with cultural diversity and inclusion in a programs’ setting.

Experience working with marginalized and diverse populations and an understanding of issues that may impact women in crisis and/or in low-income situations.

Working know ledge in the warehouse and or retail industry including identifying skills required to be a successful employee is preferred.

Experience of the full training cycle (skills/ bridging to employment) , including training design, training delivery, training evaluation, participant evaluation and administration.

Personal/ Qualified Attributes

Strong affinity for the WINS brand and a personal passion for and commitment to the goals and vision of the Women in Need Society, a willingness to ‘go the extra mile’.

A true collaborator, clear communicator, and relationship builder.

An innovative and creative thinker – with the ability to identify opportunities and to see trends and connections.

Superb organization and planning skills with the ability to prioritize and multitask in a vibrant, fast-paced environment.

Excellent presentation, and customer service.

Outstanding communication skills including an aptitude for clear and positive electronic communications, creating, and delivering information/presentations, coherent and clear written communications, and kind, persuasive verbal communication.

Ability to work under pressure to complete multiple tasks, meet demands and deadlines with a positive, constructive attitude.

Strong leadership skills, with ability to manage and develop high performing teams combined with a welcoming and empathetic demeanor.





Outstanding interpersonal skills: an ability to build and maintain positive, trusting relationships with employees, peers, leadership, donors, clients, customers, and other stakeholders through strong emotional intelligence and compassion.

Proficient in Microsoft Office 365: Word, Excel, PowerPoint, and Outlook

Able to work evening shifts and occasional weekends.

Must have a ccess to reliable transportation.

Able to provide satisfactory results of a Vulnerable Sector Search background check through Calgary Police Services or RCMP

Eligible to legally work in Canada.

About Us

About Us

Join an organization that is making a difference in the lives of thousands of Calgary women and their families. The Women in Need Society (WINS) is a Calgary-based charity dedicated to providing essential programs, resources, and connections that help women thrive. Guided by our Mission of connecting women and their families with the resources they need to build stability andresilience;WINS works every day to create opportunities for women to move from crisis to community.

Together with donors, government, and community partners, WINS provides wrap-around support to women experiencing abuse, poverty, social isolation, or homelessness. Our Vision is to build a community where all women are thriving and creating resilient families. As part of our commitment to sustainability and empowerment, WINS also operates a successful social enterprise through our WINS Thrift Stores and the MORE Store by WINS.

These stores provide Calgarians with affordable shopping options, create meaningful employment opportunities for women, and help fund our charitable programs. By shopping and donating to WINS, Calgarians support local families while being kind to the environment.

At WINS, y our work has purpose and you will find a workplace where your expertise is valued, your ideas are welcomed, and your work contributes to meaningful, measurable change.

The culture at WINS is built upon our values. These values are at the heart of who we are and how we serve our community.

Integrity: Our actions match our words. We do what we say and say what we mean. Diversity: Diversity makes us stronger. We welcome and respect different people, perspectives, and experiences. Sustainability: We care for people and the planet. Our actions today impact our world tomorrow. Collaboration: We are better together. Working as a team, we strive for excellence in all we do. Innovation: We imagine the possibilities. We continuously strive toward greater impact.

📌 Coordinator, Employment Services (Calgary)
🏢 WINS (Women In Need Society)
📍 Calgary