Provides accurate, efficient and timely production of somewhat complex policies and related documentation. Role will demonstrate increased technical expertise, strong subject matter expertise, and second level/more complex issue resolution. Exhibit leadership skills and work delegation. This individual will also support Client Facing Brokers in all aspects of administration and technical support. Will execute same tasks as Operations Specialist I as necessary.
Education (degree / diploma) High School Diploma or equivalent experience
Experience 1-2 years' work experience
Knowledge and skills (general and technical):
- Clear and concise oral and written communication skills
- Excellent organization skills – able to multi-task,
prioritize work and meet deadlines
- Excellent interpersonal skills – able to work independently and within a team
- Business savvy with a demonstrated willingness to learn new concepts and skills quickly
- Able to work in a fast-paced, agile environment
- Attention to detail
- Comfortable and experience working with technology (solutions)
- Proficient in Microsoft Office tools (or equivalent) – Outlook, Word and Excel
- Strong relationship building skills
- Critical thinking and initiative to solve problems independently
- Results oriented with a strong client service focus