The salary range for this position is CAD $38.88 - $55.89 / hour Fraser Health is looking for an accomplished and passionate Coordinator, Workforce Optimization Staffing Services to join our Staffing Services team. In this role you will be responsible for investigating and determining customer service needs, dealing with difficult staffing and/or timekeeping requests, facilitating resolution to staffing and/or timekeeping problems and planning and developing strategies to close the gap between resource availability and resource needs. Utilizes human resources policies and procedures to recruit, hire, mentor and retain staff.

Addresses scheduling issues immediately. Oversees and coordinates the delivery/daily activities within the designated Staffing services area. Ensures clinical program/service needs are met and liaises with key stakeholders on the achievement of program goals and objectives.

Regularly meets with staff to set clear performance parameters and provide continuous communications strategies. Continuously clarifies performance expectations. Coordinates requests for vacation, education and leaves of absence; Acts as the employer representative in Attendance Support and other meetings with staff, Human Resources and the Union.

Meets regularly with customer groups to identify service needs and develop understanding of current work processes and problem areas and to develop strategies to meet staffing and/or timekeeping requirements. An equivalent combination of education, training and experience may be considered. #Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families: The Coordinator is responsible for investigating and determining customer service needs, dealing with difficult staffing and/or timekeeping requests, facilitating resolution to staffing and/or timekeeping problems and planning and developing strategies to close the gap between resource availability and resource needs.



The Coordinator is in constant contact with their designated customer group to ensure understanding of future service demands and workforce plans.

Develops and/or coordinates orientation for new hires in consultation with customer group and Employee Experience. Provides direction, supervision and guidance to scheduling staff and leads the team by fostering a motivating and respectful workplace. Primary working relationships are with Staffing Services team, Employee Experience teams and clinical program/service leaders throughout the designated area.

Utilizes human resources policies and procedures to recruit, hire, mentor and retain staff. Addresses scheduling issues immediately. Oversees and coordinates the delivery/daily activities within the designated Staffing services area.

Ensures clinical program/service needs are met and liaises with key stakeholders on the achievement of program goals and objectives. # Regularly meets with staff to set transparent performance parameters and provide continuous communications strategies. Continuously clarifies performance expectations. Conducts performance reviews and performance conversations.

Coordinates requests for vacation, education and leaves of absence; Acts as the employer representative in Attendance Support and other meetings with staff, Human Resources and the Union. Meets regularly with customer groups to identify service needs and develop understanding of current work processes and problem areas and to develop strategies to meet staffing and/or timekeeping requirements. # Works with designated Manager to develop and maintain procedures and processes to ensure staffing coverage in all specified units 24-hours a day. Monitors and evaluates service delivery to ensure customer needs are being met based on measurable indicators and best practice.



# Works with customer group to assess required employee skill set levels and develop training and orientation strategies/programs for staff including coordinating set up/access to appropriate information systems. # Ensures timekeeping system is compliant with Ministry of Health, BC healthcare collective agreements and other regulatory bodies (HRDC, CCRA, HEABC) and ensures changes are introduced in a timely and effective manner. # Ensures all relevant audits are conducted and completed prior to timecard being exported to Payroll. # Provides direction and guidance to staff regarding scheduling and/or timekeeping systems and liaises with appropriate Information Systems teams and/or vendor to ensure uninterrupted service during system changes/enhancements. # Works with designated Leader to develop and initiate communications to portfolio group on changes within designated area, new processes and status of projects. # Prepares and/or ensures the preparation of relevant reference material and documentation to enable consistent application of practices within area. # Maintains awareness of current trends in staffing and/or timekeeping management and related technology and actively contributes information for the improvement and/or development of innovative approaches to service delivery.

Recognized degree in a related discipline, supplemented with three (3) years' recent, related experience within a large complex organization working with automated scheduling and/or timekeeping systems, or an equivalent combination of education, training and experience. Professional/Technical Capabilities Demonstrated leadership abilities to align the workforce to meet the needs of our patient populations, by supporting best practices across all programs, sites and services, in collaboration with frontline managers. Ability to operate related equipment including applicable software applications.

Our hospital and community-based services are delivered by a team of 50,000+ staff, medical staff and volunteers. We are committed to planetary health and value diversity in the work force.

📌 Coordinator - Service Planning Supports (Vancouver)
🏢 Fraser Health
📍 Vancouver