Customer Assistance Representative - Bilingual FRE/ENG (12-Month Contract) Customer & Brand Experience But even more, we love building relationships with the people who help make it all possible. We are a team of passionate car fanatics with an incurable love affair with the road. We continually strive to challenge the status quo and make it our mission to put people, quality, and experiences before transactions.
If you possess an unwavering commitment to delivering service excellence and a strong desire to shatter industry stereotypes, Mazda Canada is looking for you. Working with the Customer Assistance Centre, this position provides first point of contact with current and potential customers and external parties to meet and satisfy general inquiries.
The Customer Assistance
Representative (Bil.) has the following areas of responsibility: obtain customer information and data, answer general customer inquiries, review customer concerns with appropriate internal and external parties, input consumer data and file information into defined databases, contact other departments and dealerships, and perform outbound follow up calls. Respond to customer inquiries within contact center operations and quality standards Determine customer needs and concerns through questioning and active listening Review individual customer files, providing mediation based on MCI policies and procedures Generate letters and emails to customers Follow up with customers as required through letters,
emails and telephone calls Evaluate the need to escalate customer inquiries and review with the Supervisor, Customer Assistance Administer customer requests for personal information changes Learn and stay current with policies and procedures, MCI product information and online resource tools Fulfill requests through contact with appropriate departments or third parties such as dealers and field representatives to make decisions Handle Product/Service/Repair/Marketing/Vehicle Sales inquiries Place outbound calls as required to meet marketing program initiatives Post-secondary education is an asset Bilingual (ENG/FRE) is required Automotive and Contact Centre background an asset Minimum 1-2 years previous Customer Relations/Service Experience Knowledge of Microsoft office applications Demonstrated capability to focus on customer’s needs (internal and external) This posting is for a recent contract position at Mazda Canada.
Hiring Hourly Range for position: $26.00 - $30.00/hr CAD. The hourly rate offered will consider the successful candidate's experience, skills, and competencies, and will be set in a manner that supports fair and consistent internal equity practices. Note that AI may be used in the initial stages of the recruitment process.
Mazda Canada
Inc. is an Employer Partner of the Canadian Center for Diversity and Inclusion, Diversio, Empowering Auto Conference and Equitek Employment Solutions.