Customer Experience Associate 22.50 - $28.33 CAD Understand customer needs and recommend appropriate banking solutions, using discretion with confidential information. Respond to and resolve customer concerns using standard procedures, escalating non‑standard issues as necessary. Meet business objectives by promoting banking solutions and completing mandatory processes promptly and accurately.

Communicate clearly with customers about banking solutions and procedural obligations. High school diploma and at least 1 year of relevant experience; an undergraduate degree or equivalent is an asset. Strong administrative, organizational, planning, and time‑management skills to work in a fast‑paced setting.

Hands‑on knowledge of MS Office (Word, Excel, Outlook) and internet usage. A go‑getter who exercises initiative,



accuracy, and detail orientation while managing multiple tasks and shifting priorities. Dynamic communicator with customer‑experience skills, capable of connecting both verbally and in writing with different audiences in a calm, courteous, professional manner.

Knowledge of Cantonese and/or Korean language skills considered an asset. TD Canada Trust is a leading financial institution dedicated to creating meaningful relationships with customers while providing reliable banking solutions. It affirms a culture of inclusion, growth, and delivering a positive customer experience.

📌 Customer Experience Associate - Cantonese and/or Korean Language Skills and Asset (West Vancouver)
🏢 TD Bank
📍 West Vancouver