Customer Experience Co-ordinator (2-4 years) to support MACD activities and Cisco renewal operations - 10218

Our telecommunications client is seeking a Customer Experience Co-ordinator (2-4 years) to support MACD activities and Cisco renewal operations

Join a customer experience team supporting infrastructure services operations and renewal initiatives for enterprise accounts. This role focuses on MACD (move/add/change/disconnect) activities, maintenance renewals, inventory tracking, quoting support, and customer coordination tied to Cisco partnership renewals. The position supports high-volume operational activity across install base management, reporting, and account maintenance processes.

The team collaborates closely with Sales, Product Management, and IT teams to support real-time customer and operational requirements.

Mississauga, ON Hybrid 3 days a week

Must Haves

- 2-4 years in a similar Customer Experience or renewal coordination function

- Advanced Excel skills including VLOOKUP and spreadsheet analysis

- MACD coordination and maintenance quote management for customer install bases

- Data analytics , reporting, and inventory record maintenance

Nice to Have

- Bilingual candidates- an asset

Responsibilities

- Act as the single point of contact for service and software maintenance renewal contracts

- Manage MACD(move/add/change/disconnect) activities including device additions, modifications, and decommissioning

- Prepare maintenance quotes and validate backend maintenance records

- Maintain inventory records and ensure accurate tracking of customer install bases

- Review coverage details and identify co-terming and consolidation opportunities

- Pull and manipulate data from multiple sources to support quoting and reporting requirements

- Follow up with customers and sales owners to support on-time renewals





Our telecommunications client is seeking a Customer Experience Co-ordinator (2-4 years) to support MACD activities and Cisco renewal operations

Join a customer experience team supporting infrastructure services operations and renewal initiatives for enterprise accounts. This role focuses on MACD (move/add/change/disconnect) activities, maintenance renewals, inventory tracking, quoting support, and customer coordination tied to Cisco partnership renewals. The position supports high-volume operational activity across install base management, reporting, and account maintenance processes.

The team collaborates closely with Sales, Product Management, and IT teams to support real-time customer and operational requirements.

Mississauga, ON Hybrid 3 days a week

Must Haves

- 2-4 years in a similar Customer Experience or renewal coordination function

- Advanced Excel skills including VLOOKUP and spreadsheet analysis

- MACD coordination and maintenance quote management for customer install bases

- Data analytics , reporting, and inventory record maintenance

- Undergraduate degree or Diploma

- Cisco experience

Nice to Have

- Renewal sales experience

- Bilingual candidates- an asset

Responsibilities

- Act as the single point of contact for service and software maintenance renewal contracts

- Manage MACD(move/add/change/disconnect) activities including device additions, modifications, and decommissioning

- Prepare maintenance quotes and validate backend maintenance records

- Maintain inventory records and ensure accurate tracking of customer install bases

- Review coverage details and identify co-terming and consolidation opportunities

- Pull and manipulate data from multiple sources to support quoting and reporting requirements

- Follow up with customers and sales owners to support on-time renewals

📌 Customer Experience Co-ordinator (2-4 years) to support MACD activities and Cisco renewal operations - 10218 (Toronto)
🏢 S.i. Systems
📍 Toronto