Customer Onboarding Specialist (Implementation Specialist) Remote, Canada We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available.

The Customer Onboarding

Specialist is the first line of contact for Ooma Enterprise. To successfully on-board a customer, you must be able to seamlessly coordinate project implementation activities with both external and internal stakeholders representing business and technical aspects, provide technical directions, troubleshoot technical issues which might arise and facilitate internal and external escalations where necessary. Customer-facing voice for Ooma Enterprise tasked with providing a consistent, prompt, and high-quality level of customer service to our customers ~ Project manages and oversees the entire onboarding process including provisioning installation, and configuration of our product ~ Guide new customers through an established onboarding process, equipping them to confidently and effectively use Ooma Enterprise products ~ Troubleshoot and resolve and/or accelerate customer technical issues when required ~ Set customer expectations, communicate internally to ensure tasks are on schedule, and offer suggestions to mitigate risks to avoid delays ~ to ensure projects are completed on time,



to spec while leveraging opportunities to introduce new products/services ~2+ years Technical Customer Success or Implementation Specialist experience, with a strong preference in a SaaS or Customer Service Call Center environment ~ Knowledge of networking fundamentals (TCP/IP, DHCP, VPN) ~ Hands-on experience with inside/house wiring, structured cabling, low-voltage wiring, telecom installations, or network cabling preferred ~ Project and client management experience is an asset ~ Goal-oriented self-starter with a service-oriented mindset who can work independently as well as in a team setting ~ Strong aptitude for technology and ability/desire to learn new software, including utilizing AI to improve day to day work We are only considering candidates local to Canada for this position.

Comprehensive

Medical/Dental/Vision insurance for you and eligible dependents Unlimited p aid time off as well as corporate holidays observed Ooma is an equal-opportunity employer committed to recruiting, employing, retaining, promoting, and otherwise treating all employees on the basis of merit, qualifications, and competence. We do not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local laws. We may utilize AI-enabled tools during the hiring process, including for resume review, scheduling, and interview note-taking or transcription.

These tools are used solely to support our hiring team; Regular employees may also be eligible for bonus(es), sales incentive(s) (target included in OTE) and/or stock in the form of Restricted Stock Units (RSUs). $58,000 - $68,000 CAD #

📌 Customer Onboarding Specialist (Implementation Specialist) New Remote, Canada (Calgary)
🏢 Ooma
📍 Calgary