Climatec Mechanical Inc | Full-Time | Courtenay, BC (Comox Valley)

Join a proven company entering its next stage

Climatec Mechanical is a locally owned mechanical company in Courtenay with a track record we're proud of. We've earned tons of 5-star reviews, built loyal residential, commercial, and strata client relationships across Vancouver Island, and grown a team that genuinely likes working here. We've built something good, and it's growing.

Now we're stepping into our next stage: more systems, more process, and more structure. It's the kind of foundation that turns a great company into a lasting one. Ian and Lawrence, the two owners, are leading that build, and we're hiring the people who'll help us do it.

Everything we do points at two goals:

Being the best place to work in the trades.

Being the most trusted name in HVAC on Vancouver Island, earned one 5-star experience at a time.

We're a long way down that road already. This next chapter is about building the structure to take it further, and we want strong people alongside us to do it.

The role

We're looking for a Customer Service Representative to be the first point of contact for our customers and the voice of Climatec. We don't believe in robotic customer service — we believe in real conversations, empathy, and confidently guiding people to solutions.

Who we're looking for

Someone friendly and confident on the phone, calm under pressure, and organized enough to keep a busy, multi-task day running smoothly. Experience in HVAC or trades is an asset, but it's not the bar — we'll train the right person on ServiceTitan and everything else. What we can't teach is character. The person we're after lifts up the people around them, does what they say they'll do, and treats every caller like they matter.

Just as important: you're comfortable in a company that's actively leveling up. As we roll out new systems and processes,



some things will change and improve as we go. If you can bring a valuable attitude, roll with that, and help make it better, you'll thrive here. This is a culture-and-values fit hire first and foremost.

What you'll do

Your main job is to answer inbound calls and convert them into booked appointments, while providing an excellent customer experience. In addition to call handling and booking, you will also:

- Answer incoming calls and schedule service appointments in ServiceTitan
- Understand customer needs and document accurate job notes
- Support dispatch with updates and coordination
- Manage the shared inbox and respond to customer messages promptly
- Submit warranty claims and coordinate parts returns with suppliers
- Assist with ordering and receiving equipment and materials when needed
- Complete follow-up Happy Calls after job completion to ensure satisfaction
- Support invoicing steps and job close-out documentation
- Assist with event coordination and networking support
- Schedule technician training and track apprenticeship school plans
- Maintain a clean and professional front office space
- Provide general administrative support to management as needed

What you bring

- Strong communication and customer service skills
- Comfort working with computers and cloud-based software, and learning new tools
- Ability to prioritize and stay organized with strong follow-through
- Full-time Monday to Friday availability, 8:00am–4:30pm
- Legally eligible to work in Canada
- An open,



adaptable mindset as we continue to build and improve our systems

Nice to have (not required)

- Experience with ServiceTitan or other CRM/dispatching systems
- Customer service, admin, call center, or reception background
- Experience with vendor portals or inventory coordination

Our values Care: Make a positive impact on every team member and client we come across. Lift up the people around you.

Quality: Deliver a 5-star experience start to finish, and do work you're proud of at the end of the day.

Education: Keep learning from each other and from outside sources. Be a little bit better every day.

Integrity: Honor your promises. Uphold our values even when no one is watching.

What we offer

- A respected, growing company with a strong reputation and a full book of loyal clients
- A real say in shaping the systems and culture of Climatec's next chapter

- Competitive compensation based on experience
- Benefits program including matching RRSP after initial term
- Owners who are in it with you and lead from the front
- Steady, year-round work supporting a diverse residential, commercial, and strata client base on Vancouver Island

Interested? If you're organized, calm under pressure, and love helping people, and you want to help build the next chapter of the most trusted name in HVAC on the Island, we'd love to hear from you.

Apply today.

Climatec Mechanical Inc is an equal opportunity employer. We thank all applicants; those selected for an interview will be contacted.

Job Type: Full-time

Benefits

- Dental care
- Extended health care
- Life insurance
- Paid time off
- RRSP match

Work Location: In person Pay: $18.25-$32.53 per hour

Expected hours: 30.0 – 40.0 per week

Benefits

- Company events
- Dental care
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care

Work Location: In person

📌 Customer Service Representative (Courtenay)
🏢 Climatec Mechanical
📍 Courtenay