Customer Service Associate Waterloo Service Centre Posting Status: Internal & External Job Posting Hourly Rate: $23.24 Employment Group: Part Time Casual Temporary Part Time (up to 12 months) Posting Release Date: September 3, 2026 Posting Closing Date: September 14, 2026 Each day, you will support and/or participate in the delivery of services that impact residents of this city, making it a excellent place to live, work and play for everyone. Our vision is to be a leader in sustainability and to build a future-ready community for all. Dedication to the organization’s commitment for Reconciliation, Equity, Accessibility, Diversity and Inclusion through ongoing training and access to related programs and workshops, opportunities to connect with others around topics of social justice and equity, and opportunities to be involved with the initiatives that guide this corporate journey.

A commitment to environmental sustainability as demonstrated in many plans and policies. For example, we are working towards reducing our corporate greenhouse gas emissions to net-zero by 2050, with real progress underway.

Defined Benefit Pension

Plan (OMERS) eligibility for all employees. Easy and sustainable commuting options through the TravelWise program, which offers public transit discounts and a dedicated carpool network for employees. Substantial internal and external training and development opportunities along with opportunities to get involved and give back to the community.

Enjoyable employee-wide events, activities, site visits, BBQs to connect with co-workers.



Reporting to the Manager of Service Centre Operations, your primary responsibilities will include, but are not limited to, the following: Assist Customer Service and Administrative staff with customer inquiries and requests (front counter, phone, and online). Assist with service requests for work that needs to be completed and ensure inquiries are delivered to the appropriate staff.

Enter data from time and equipment cards using Maximo. Provide administrative support and track boot allowances for all divisions. Provide administrative support to both office and field staff. A high school diploma or equivalent is required.

Preference given to candidates who are currently enrolled or recently graduated from a post-secondary program in Office Administration or a related field. Three (3) months or more of previous front line customer service or administrative experience is required. Strong commitment to providing quality customer service and supporting teamwork.

Must be proficient with computer systems such as Microsoft Office, with strong computer proficiency to learn new programs. Strong commitment to delivering quality customer service. Demonstrated commitment to Reconciliation, Equity, Accessibility, Diversity and Inclusion.





A Criminal Record and Judicial Matters Check satisfactory to the City.

Hours of Work: Up to 14 hours per week, typically scheduled Monday to Friday between the hours of 8:30am to 4:30pm, subject to operational needs. Be You @ Waterloo (Our Commitment to Diversity, Equity, Inclusion and Belonging) The City is dedicated to advancing the organization’s commitment to Reconciliation, Equity, Accessibility, Diversity and Inclusion and to reducing barriers to employment opportunities. Applications from members of historically underrepresented groups, including Black, Indigenous, racialized communities, women, persons with disabilities and members of 2SLGBTQIA+ are encouraged for positions at all levels within the organization.

Accommodations are available throughout all stages of the recruitment process in accordance with the Human Rights Code and other applicable legislation. We encourage applicants to access support(s) that may be needed. Applicants advancing to the next stages of the recruitment process will be provided with additional opportunities to make their needs known.

Our applicant tracking system includes artificial intelligence (AI) features, such as tools that highlight relevant work history or suggest potential job matches. These features are built into the system and may be visible to staff. AI does not make any screening or hiring decisions, and all decisions about interviews and hiring are made by City staff in accordance withapplicableCity policies andprocedures. #

📌 Customer Service Representative (Flexible Hours + Immediate Hire) (Ontario)
🏢 The City of Waterloo
📍 Ontario