Transform the customer experience as a Customer Success Engineer at Hightouch, the Composable CDP platform. Engage with users, provide technical support, and optimize customer journeys today. Hightouch is seeking a Customer Success Engineer to work collaboratively with users, ensuring they derive maximum value from a cutting-edge marketing platform.

You will engage with customers across various communication channels and need a solid understanding of API documentation and SaaS tools. This role provides a unique opportunity to work with teams across the organization, including Technical Account Managers and Solutions Engineers, to enhance customer interactions and foster growth. Key Responsibilities:

- Assist users via Intercom, Slack, phone, and email




- Understand and interpret API documentation efficiently
- Collaborate with cross-functional teams for customer success
- Participate in on-call rotations for support continuity
- Foster exceptional customer experiences by answering queries

Requirements:

- 2+ years in a customer-facing role
- Technical background via experience or education
- Familiarity with SQL or eagerness to learn
- Solid discovery and interpersonal skills
- Excellent communication skills in verbal and written form

Directly contribute to customer journey success as a Customer Success Engineer at Hightouch.

📌 Customer Success Engineer at Hightouch (Toronto)
🏢 Hightouch
📍 Toronto