- Deliver high-quality, empathetic, and exceptional customer service in the contact center - Handle routine account updates and complex, time-sensitive transactions - Resolve varied inquiries from clients’ valued shareholders using interpersonal and problem-solving skills supported by technology - Communicate daily with clients based in the United States and Europe - Build trust and maintain accuracy and attention to detail - Participate in comprehensive training designed to support role success Requirements - Strong customer service skills - Empathy and readiness to help, especially in challenging situations - Explicit and confident communication; ability to stay calm under pressure - Ability to handle a wide range of calls,



from routine inquiries to sensitive conversations - Strong problem-solving skills - Ability to multitask in a fast-paced environment - Comfort using technology to support customer needs - Strong verbal communication skills - Ability to build trust - Accuracy and high attention to detail - Proficiency in English required - Bilingual French and English preferred but not required - Ability to work Canadian holidays, with some exceptions Core Competencies Demonstrates strong customer service capabilities with a focus on empathy, problem-solving, and effective communication. Proficient in handling diverse inquiries while maintaining accuracy and attention to detail in a fast-paced environment. Highest-signal resume keywords - Customer Service Skills - Problem-Solving Skills - Clear Communication - Attention to Detail - Bilingual French and English ATS Optimization Keywords Hard Skills - Proficiency in English - Multitasking - Technology Utilization Soft Skills - Empathy - Interpersonal Skills - Calm Under Pressure - Trust Building Industry Keywords - Contact Center - Client Inquiries - Time-Sensitive Transactions - Routine Account Updates

📌 Customer Success Specialist (Montreal)
🏢 Jobtailor
📍 Montreal