7shifts is a scheduling and payroll platform designed to help restaurant teams thrive. With an easy‑to‑use app and industry‑specific solutions, 7shifts saves time, reduces errors, and helps keep costs in check for over 55,000 restaurants. Our mission is to simplify team management and improve performance for restaurants, with a long‑term vision of creating a thriving restaurant industry through the power of connected & engaged teams.

Customer Support

Representative – You’ll be a key driver of customer satisfaction and retention by helping them unlock the full value of our platform. As the first point of contact for customers via chat, email, and phone, you’ll provide personalized, empathetic, and solution‑focused support and serve as a key contributor to the success of 7shifts. First point of contact with 7shifts customers via chat, email, and phone to troubleshoot and solve concerns Educate customers on basic product training, including developing training materials and videos that help new customers use 7shifts to its fullest potential Identify ways customers can benefit from the product, understanding their business challenges and finding creative solutions Proactively track requests and common issues, and report software bugs to the appropriate teams Collaborate closely with the Support team by actively participating in team meetings and discussions 1–2 years of experience in a technical customer support role (or similar)



~ Strong written and verbal communication skills – the first point of contact for customers ~ Experience working with web and mobile apps and effective troubleshooting ~ Curiosity to learn and tackle new challenges, owning customer interactions—ensuring thorough investigation, effective troubleshooting, clear communication, and proactive education for customers and internal teams ~ Empathy and efficiency in addressing customer needs Experience in the Support function of a SaaS company Experience supporting a US Payroll software Experience working in the restaurant industry Fluency in Spanish or French The base compensation range is CAD $50,000 – CAD $75,000.

This reflects the growth path for the role, from building core skills to advanced performance and mastery.

Compensation at 7shifts is performance and growth driven; Opportunity: Our product is evolving and we’re focused on delivering more value to restaurants. We support and empower you to own your growth and impact.

Equity: We’re a Series C, VC‑backed SaaS company and believe everyone should share in the success they help create.

Health & Wellness: We support Shifties inside and outside of work, offering benefits like health and dental, lifestyle spending accounts, and a flexible parental leave program. remote, in‑person or hybrid. Versatile vacation policy encourages recharge. Our “90 Day Shift” program lets Shifties work from anywhere.

Support: We provide tools such as Apple tech, a home office setup, and 7shifts swag. We’re building an inclusive work environment that reflects the diverse industry we serve and encourage applicants from all backgrounds.

📌 Customer Support Representative Vancouver, BC (Remote)
🏢 7shifts
📍 Vancouver