Otolane is a leading organization in the wholesale automotive remarketing industry. Otolane offers best-in-class live appraisal and live auctions. As a ‘Made in Canada for Canadian Dealers’ solution, Otolane is a dealer focused, dealer first organization. We are actively hiring for a Dealer Support Representative. The role supports the business by providing responsive and qualified service to Otolane’s dealer partners and ensuring a seamless experience throughout the auction process.

Why Work with Us?

Otolane offers rewarding positions where your contributions can easily be recognized. Otolane is a growth company and successes are celebrated. This organization has great bench strength and team members are always supported in achieving their goals.

Position Overview

As an integral part of the Otolane operations team, the Dealer Support Representative will be a key point of contact for Otolane’s dealer partners. The Dealer Support Representative is a team player with excellent communication and customer service skills, strong attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

Your main role will be to respond to dealer inquiries, support the dealer onboarding and account management teams, and assist with various administrative and operational matters. The Dealer Support Representative will communicate with Otolane’s customers, which include franchise and independent dealers, and will work closely with internal departments to resolve dealer concerns and support the successful operation of Otolane’s auction marketplace.

Responsibilities And Duties





- Respond to dealer inquiries by phone and email in a professional and timely manner.
- Manage dealer registrations, account access, account updates and schedule onboardings.
- Coordinate vehicle ownership and transportation matters.
- Process and track dealer payments.
- Maintain complete and accurate dealer records in Salesforce.
- Proactively communicate with dealers to ensure questions and concerns are addressed effectively.
- Collaborate with internal departments to resolve dealer concerns and support auction operations.
- Ensure that dealer account issues are handled accurately, professionally, and amicably.
- Provide administrative support to the operations team as required.
- Other duties as required.

Qualifications, Education & Other Requirements

- Previous experience in customer service or administration.
- Excellent written and verbal communication skills.
- Strong organizational and time-management abilities.
- High level of accuracy and attention to detail.
- Ability to multitask, prioritize responsibilities, and complete work accurately and on time.
- Proficiency with email, computer systems, and standard office applications.
- Experience with Salesforce or another CRM platform is an asset.
- Automotive or dealership experience is considered an asset.
- Ability to work effectively both independently and as part of a team.

Compensation and Benefits

- Hourly pay: $22.00–$25.00 per hour commensurate with experience
- Benefits: Eligibility for health and dental coverage

We thank all applicants for their interest. Only candidates selected for an interview will be considered.

📌 DEALER SUPPORT REPRESENTATIVE (Mississauga)
🏢 Otolane
📍 Mississauga