The Delivery Manager is accountable for end-to-end delivery of a customer identity and profile modernization program, migrating from SAP Gigya to Microsoft Entra External ID. The role balances engineering understanding, delivery leadership, and client partnership to ensure predictable, high-quality outcomes across Dev, QA, and Production, while meeting schedule, scope, quality, security, and budget targets.

This role leads cross-functional teams delivering:

- Authentication and user journey updates for server-rendered JavaScript web applications
- User profile data migration and ongoing operations in Azure Cosmos DB
- Integration with external Email Marketing platform
- Integration with OneTrust for consent and privacy workflows
- Batch file feeds to a data platform
- Edge security and traffic controls (e.g., Azure Front Door, App Gateway, WAF, rate limiting)
- Cutover planning, hypercare, and post-launch stabilization

Req.#(phone hidden)

Responsibilities

- Build and maintain an integrated delivery plan across scope, milestones, dependencies, RAID and cutover/hypercare
- Establish delivery governance and ceremonies that ensure outcomes, not just activity
- Serve as the primary delivery contact for client stakeholders, proactively managing expectations and tradeoffs




- Organize cross-functional delivery teams and build a high-performing workplace with robust onboarding and continuous improvement
- Own RAID and quality practices; partner with security/privacy on PII, consent and auditing requirements
- Manage scope, budget and staffing to ensure profitability and keep delivery GREEN

Requirements

- 7+ years in delivery/program/project management for software engineering, including multi-workstream deliveries and cutovers
- Strong grip on Agile/Scrum/Kanban, CI/CD and QA automation, with identity/authentication (SSO/CIAM/OIDC/OAuth) delivery experience
- Comfortable with cloud-based architectures, preferably Azure, and close collaboration with DevOps/engineering leads
- Excellent communication, able to explain issues and solutions to technical and non-technical audiences

Nice to have

- Experience with Microsoft Entra External ID, Azure AD B2C or CIAM migrations, and Azure Cosmos DB operations
- Knowledge of edge security controls: WAF, rate limiting, traffic routing (Front Door/App Gateway)
- Experience integrating OneTrust or similar consent/privacy tooling and coordinating with marketing platforms
- Familiarity with batch data exchange patterns: file formats, scheduling, reconciliation, idempotency

📌 Delivery Manager - CIAM Migration (Toronto)
🏢 EPAM Systems
📍 Toronto