Overview

We are seeking a friendly, energetic, and detail-oriented Dental Front Desk / Floater to join our team at Auburn Centre Dental. In this role, you will be responsible for providing excellent patient service while managing front desk duties and supporting the clinical team as needed. The ideal candidate is organized, dependable, comfortable using Dentrix, and experienced with dental insurance billing and sterilization procedures.

Duties

- Greet and assist patients warmly and professionally
- Answer phones, respond to patient inquiries, and manage patient communication
- Schedule, confirm, and manage appointments using Dentrix
- Check patients in and out and process payments
- Maintain accurate patient records and manage recalls
- Submit, track, and follow up on dental insurance claims
- Verify insurance benefits and prepare pre-determinations
- Review treatment estimates and patient portions
- Post insurance payments and adjustments accurately in Dentrix
- Assist patients with insurance and billing questions
- Support dentists, hygienists, and dental assistants as needed
- Prepare and turn over operatories and stock clinical supplies
- Perform instrument cleaning, packaging, sterilization, and storage




- Operate sterilization equipment and maintain sterilization logs
- Follow infection prevention and control procedures
- Maintain a clean, organized, and welcoming reception and clinical setting

Skills

- Previous dental office experience is preferred
- Hands-on Dentrix experience is strongly preferred
- Experience with dental insurance billing and claims
- Knowledge of dental terminology and procedures
- Sterilization and infection-control experience is an asset
- Excellent communication and interpersonal skills
- Strong organizational skills and attention to detail
- Ability to multitask effectively in a busy dental office
- Friendly, qualified, reliable, and patient-focused
- Strong computer skills and ability to learn office software
- Ability to work independently and as part of a team
- Flexible and willing to assist wherever needed

Join our team at Auburn Centre Dental and be part of a patient-focused office where teamwork, professionalism, and excellent patient care are valued. Pay: $25.60-$29.90 per hour

Expected hours: 30.0 – 35.0 per week

Benefits

- Dental care
- Extended health care
- On-site parking

Work Location: In person

📌 Dental Front Desk / floater (Waterloo)
🏢 Auburn Centre Dental
📍 Waterloo