Take charge as the Director of Support Services at Aplin, focusing on developing a robust technical support organization. Enhance customer satisfaction and operational processes within a growth-stage software company. This role calls for a seasoned support leader dedicated to driving team excellence, customer engagement, and cross-departmental collaboration.

You'll implement scalable processes that significantly improve customer outcomes while mentoring a distributed team committed to high performance. Key Responsibilities:

- Lead, mentor, and foster accountability within the support team
- Optimize processes for efficiency and quality resolution
- Champion customer communication and experience standards
- Collaborate with Product and Engineering for continuous improvement
- Monitor support trends and report to leadership Requirements:
- 5+ years in technical or customer support leadership
- Expertise in support operations and service quality metrics
- Experience working with product and engineering teams
- Solid skills in communication and team management
- Ability to lead remote support teams Strive for excellence in support services and customer experience at Aplin.

📌 Director of Support Services Role (Ottawa)
🏢 David Aplin Recruiting
📍 Ottawa