We are looking for a highly motivated e-commerce associate to join our e-commerce team! This role would be focused on Order Processing at our North York office.

Responsibilities - Manage and execute backend of Shopify store: sales, backorders and ETA emails.

- Conduct merchant fraud verifications on a daily basis.
- Manage our product inventory (upload new products, update existing products) as needed.
- Execute online sales and promotions.
- Monitor e-commerce sales performance and contribute to online marketing strategies.
- Order fulfillment for B2C online retail e-commerce channels: work collaboratively with order pickers.
- Liaise with vendors and provide customer service assistance as needed.
- Proactive attitude with strong communication skills - Able to work independently and in a team.
- Processing online orders including the following:
- Collaborate with online pickers, ensuring orders are getting picked on time - Administer online orders, receive paperwork from pickers, outline items picked vs backorders - Communicating with customers via phone or email when order issues arise - Reach out to suppliers for ETAs - Communicate backorder ETAs with customers, suggest alternatives - Collaborate with online pickers,



ensuring orders are getting picked on time - Administer online orders, receive paperwork from pickers, outline items picked vs backorders - Process orders and ensure the accounting department has correct paperwork to enter orders - Date when pickings are printed and notify customers when order is ready for pick up - Order fraud checks - Strong customer service skills - Attention to detail - Proactive with strong communication skills/interpersonal skills Qualifications - Minimum 1-year experience with Shopify.
- BONUS: Experience with online Marketplaces (Amazon, eBay, Walmart, Bestbuy, etc) is a bonus.
- Fully vaccinated against COVID-19 - Organized, able to multi-task and coordinate priorities - Must have excellent professional English skills, both written and interpersonal.
- Positive personality, with excellent phone and customer service skills.
- Strong computer skills and ability to troubleshoot independently and adapt to new technology.
- Experience with Microsoft Office apps.
- Quick learner and self-starter.

Perks - Dental care - Extended health care - On-site parking - Store discount - Vision care

📌 宠物用品批发公司 E-Commerce Associate (Toronto)
🏢 Intscanada
📍 Toronto