Role Overview

Job Title: End User Services Engineer (Windows & macOS Support)

Location: Hybrid - Mississauga

Employment Type: Full-time

Role Objective

Deliver exceptional end-user support by ensuring the availability, performance, and reliability of workplace technology. Provide technical expertise across endpoint management, collaboration platforms, identity services, and end-user computing environments while maintaining high customer satisfaction and operational excellence.

Key Responsibilities

Provide Level 2/Level 3 support for end-user devices, operating systems, collaboration tools, and business applications.

Support and manage Windows 10/11, macOS, Microsoft Intune, SCCM, Autopilot, mobile devices, and peripherals.

Provide advanced support for Apple MacBook devices and macOS, including troubleshooting, configuration, deployment, and optimization.

Manage macOS devices using Microsoft Intune, Apple Business Manager (ABM), Automated Device Enrollment (ADE), and MDM solutions.

Support MacBook provisioning, enrollment, refresh, deployment, and decommissioning activities.

Troubleshoot macOS issues, software installations, application compatibility, and hardware-related incidents.

Deploy and manage enterprise macOS applications through Intune and Apple management platforms.

Support Microsoft 365 services including Outlook, Teams, OneDrive, SharePoint, and Office applications across Windows and macOS.

Administer Active Directory and Microsoft Entra ID, including user accounts, authentication, and access management.

Manage OS upgrades, patching, security updates, and application lifecycle management for macOS endpoints.

Troubleshoot MFA, Conditional Access, VPN, certificate, and SSO issues.

Support onboarding, offboarding, software deployment, and asset lifecycle management.

Collaborate with Infrastructure, Network, Security, and Application teams to resolve complex incidents.

Implement automation, self-service capabilities, and process improvements.

Monitor endpoint health, compliance, security posture, and performance.





Create and maintain technical documentation, SOPs, and knowledge articles.

Participate in change management, patching, technology refresh, and project deployments.

Provide executive/VIP support for hardware, peripherals, printers, docking stations, and collaboration tools.

Perform root cause analysis and recommend long-term solutions.

Ensure compliance with IT security, governance, and operational standards.

Required Skills

End User Computing (EUC) Support

Microsoft 365 Administration

Windows 10/11 Administration

Apple macOS Administration

MacBook Pro / MacBook Air Support

Microsoft Intune

Apple Business Manager (ABM)

Mobile Device Management (MDM)

SCCM / Endpoint Configuration Manager

Microsoft Entra ID (Azure AD)

Active Directory Administration macOS Security, Compliance, Patch & Upgrade Management

Conditional Access & MFA

ServiceNow or ITSM Tools

Incident, Problem & Change Management

Endpoint Security & Compliance

Device Lifecycle Management

Automation & Process Improvement

Technical Documentation

Root Cause Analysis & Troubleshooting

Stakeholder & Customer Management

Preferred Skills

Bash/Shell Scripting

Jamf Pro, Kandji, Workspace ONE, or similar endpoint management tools

Experience Required

7+ years of experience in End User Computing, Desktop Engineering, IT Support, or Workplace Technology within enterprise environments.

Strong hands-on experience supporting Windows 10/11 and Apple macOS environments.

Experience with Microsoft Intune, Apple Business Manager (ABM), Automated Device Enrollment (ADE), MDM solutions, Microsoft 365, Microsoft Entra ID, and endpoint security management.

Proven experience deploying, securing, troubleshooting, and managing MacBook devices in a corporate environment.

ITIL-based service delivery experience required.

Aviation industry experience is an asset.

Preferred Qualifications

Apple Certified Support Qualified (ACSP) or equivalent certification.

Experience managing enterprise Mac fleets.

Knowledge of Zero-Touch Deployment, Apple ecosystem integrations, CIS macOS security benchmarks, and endpoint hardening practices.

📌 End User Services Engineer (Windows & macOS Support) (Mississauga)
🏢 Futran Solutions
📍 Mississauga