Red River Mutual is a progressive insurance company with a focus on our customers and employees. So we treat our employees like family members – we’ll be honest with them, support them, offer a listening ear, admit when we’re wrong and be a positive force in their lives and in our communities. Full-time REPORTS TO: Claims Manager Working within predetermined authority levels and under the direction of the Claims Manager, this position investigates, evaluates, and negotiates moderate to complex commercial, agriculture and residential property and casualty insurance losses reported by Red River Mutual Policyholders.

This position is responsible for communicating with policyholders, licensed insurance brokers and other various stakeholders to achieve an productive and fair resolution to all assigned claim files. By traveling to various loss sites in a predefined territory, work with Policyholders to investigate the circumstances of reported losses using various investigation techniques Review complex policy wordings to evaluate the availability of insurance coverage for reported losses Interpret legal contracts (commercial leases, condominium declarations, construction agreements), miscellaneous statutes, and relevant case law and accurately apply to the applicable claim scenario.



Effectively communicate the results of the coverage review verbally and in writing to the policyholder and independent insurance broker Responsible for ensuring electronic claim file is documented and up-to-date.

Manage loss and expense reserves accurately and ensure timely claim payments. Manage the policyholder and repairers/retailers to bring the claim to a quick and satisfactory resolution for all involved. Where required, travel to catastrophe loss sites outside adjusting territory to aid in the adjudication of losses.

Assist the Claims Manager/Supervisor by informally mentoring the Field Adjusting team members and assist in the delivery of training. Network with business partners to promote Red River Mutual. High school diploma.

Minimum 10 years field adjusting experience. High level of emotional intelligence and interpersonal skills in stressful situations. Advanced negotiation and conflict management skills. Proficient computer skills and experience with Claims Connect/Mobile Claims, and Guidewire.

Deep understanding of building construction/renovation techniques. Valid class 5 driver’s license. Accommodation for applicants with disabilities is available upon request at any stage of the recruitment process.

Accessible employment policies and alternative application formats are available upon request by contacting [email protected] offers are contingent upon these requirements being met and may be withdrawn during the process if any of the requirements are not met to the Company’s satisfaction.

📌 Field Claims Specialist III (Winnipeg)
🏢 Red River Mutual
📍 Winnipeg