About Us:

At Kinect, we are more than just a clinic, we are a vibrant, inclusive community dedicated to providing exceptional care and fostering the growth of our staff. Our mission is simple: to empower our communities through high-quality care while supporting our staff in achieving qualified excellence and work-life balance.

Job Overview

We're seeking a warm, proactive, and highly organized Administrative team member to be the welcoming face of our clinic. You’ll be the go-to person for client interactions and play a key role in the patient experience.

As the first point of contact for our clients, we’re looking for someone who’s a strong communicator, cooperative, and driven to contribute to our growing team.

Key Responsibilities

Client Relations & Communication

- Greet clients warmly as they arrive and ensure they feel comfortable and cared for
- Manage client correspondence via email and phone, including handling inquiries, cancellations, and scheduling questions
- Tactfully manage minor conflicts; escalate complex issues to the Clinic Manager as needed

Client Engagement Support

- Monitor DMs and online engagement, flagging any questions or client leads
- Provide feedback from the front lines on what clients are asking about or responding to

Scheduling & Coordination

- Schedule client appointments and coordinate therapists’ shifts
- Handle appointment rescheduling requests promptly and accurately

Clinic Support & Administration

- Process billing for appointments via credit card and direct billing platforms
- Update and maintain accurate client records,



including insurance details and health history forms
- Maintain the general cleanliness and organization of the clinic (common areas, treatment rooms, front desk)

Laundry & Inventory Management

- Assist with laundry duties such as folding and re-stocking treatment rooms
- Receive laundry deliveries and ensure proper organization

Team Collaboration

- Work closely with the Clinic Operations Manager and Patient Success Manager
- Provide general administrative support to the team as needed

Requirements

- 1 to 2 years of experience in clinic administration (clinic/spa environment an asset)
- Excellent communication skills—friendly tone, professional writing, active listening
- Well organized and strong attention to detail
- Comfortable using or learning JaneApp and basic email or social media tools (Instagram, TikTok, YouTube)
- Experience working with direct billing - TELUS Health eClaims, Sun Life Financial, Greenshield- a plus
- Experience working with Google Drive a plus
- Interest or experience in wellness, massage therapy, or community-based care is a bonus

Perks and Benefits

- Consistent hours
- Opportunity to pick up additional hours based on clinic needs
- Special perks and benefits (ex: discounts and occasional free treatments) post probation

How to Apply: If you're someone who thrives in a supportive, health-focused environment and enjoys being the friendly face that keeps a clinic running smoothly, we’d love to hear from you. Please submit your resume and a short cover letter outlining your interest in the role. Pay: $18.00 per hour

Perks

- Company events

Work Location: In person

📌 Front Desk Administrator (Toronto)
🏢 Toronto Community Massage and Wellness
📍 Toronto