Front Desk Receptionist – Client Experience & Membership Opportunities

Fitness Connection – Richmond Hill

Part-Time | Permanent | $17.60/hour + Bonus Commission

BE THE PERSON WHO HELPS SOMEONE TAKE THEIR FIRST STEP

Are you professional, dependable, friendly, and someone who genuinely enjoys helping people?

Fitness Connection is looking for a Front Desk Receptionist to be one of the first people our members and guests see when they walk through our doors.

This is an 85% reception and client-service position with 15% membership opportunities. You'll spend most of your time welcoming members, answering phones, helping with questions, and keeping the front desk running smoothly.

The membership component gives you the opportunity to earn additional income while helping people take the first step toward becoming more active.

YOUR ROLE

Reception & Client Service – 85%

- Welcome members and guests in a friendly and professional manner
- Answer phones and respond to inquiries
- Check members and guests into the club
- Help members with questions and requests
- Schedule appointments
- Maintain an organized and welcoming front desk
- Complete basic administrative tasks and daily reports
- Use our computer systems and follow established policies and procedures
- Communicate professionally with members, guests, and team members

Membership Opportunities – 15%

- Welcome prospective members and learn what they're looking for
- Give tours of the facility
- Explain our memberships and services
- Answer questions and help people understand their options
- Follow up with prospective members




- Encourage interested people to take the next step
- Follow up with new members and encourage them to use their complimentary personal-training sessions

OUR APPROACH TO SALES Our sales approach is a soft sale – never pushy or aggressive.

It's about understanding what someone is looking for, showing them how we can help, and enthusiastically encouraging them to take the next step.

The process is simple and guided. You don't need to memorize a script. We'll provide the training and a step-by-step guide to follow.

Bring your enthusiasm, warmth, and genuine desire to help people – we'll teach you the rest.

EARN EXTRA INCOME In addition to your $17.60/hour, you'll have the prospect to earn bonus commission when you help prospective members become members and help new members get started.

For someone working a part-time schedule, this can provide an additional several hundred dollars per month, with the opportunity to earn more as you become more confident and successful.

WHO WE'RE LOOKING FOR The right person is:

- Professional and dependable
- Punctual and reliable – you understand the importance of showing up on time
- Friendly and helpful – you genuinely enjoy helping people




- Positive and encouraging – you can inspire someone to take a first step
- Humble and coachable – you're willing to listen, learn, and accept feedback
- Organized and able to follow policies, procedures, and established systems
- Comfortable talking with people in person and over the phone
- Willing to learn and improve

Previous reception, customer service, retail, sales, or fitness experience is an asset, but fitness experience is not required. Training will be provided. SCHEDULE & ADVANTAGES

12–25 hours per week

Availability for mornings, or evenings and weekends is required.

Location: Fitness Connection – Richmond Hill

Work setting: In person

Compensation: $17.60/hour + bonus commission

Benefits include:

- Flexible schedule
- On-site parking
- Paid time off
- Opportunity to earn additional monthly income

THE BOTTOM LINE This is a receptionist position first, with a small and straightforward membership component.

Sales activities begin from Day 1, but you'll have a simple process, training, and a guide to follow.

If you're professional, reliable, humble, enthusiastic, and genuinely enjoy helping people, we'd love to hear from you.

Job Type: Part-time

Pay: $17.60 per hour

Expected hours: 12.0 – 25.0 per week

Advantages

- Casual dress
- Flexible schedule
- On-site parking

Ability to commute/relocate:
- Richmond Hill, ON L4C 3G7: reliably commute or plan to relocate before starting work (required)

Experience:
- Customer service: 1 year (required)

Language:
- English (required)

Work Location: In person

📌 Front Desk Receptionist – Client Experience & Membership Opportunities (Richmond Hill)
🏢 Fitness Connection
📍 Richmond Hill