Elevate the guest experience as the Assistant Front Office Manager at Rimrock Banff. Lead the Front Office team in delivering exceptional service in a fast-paced luxury setting.

At Rimrock

Banff, you will take charge of daily Front Office operations and ensure the highest service standards. As a leader, your skills in guest relations will maintain a welcoming atmosphere and smooth operational flow. This role combines hands-on leadership and a keen eye for detail to enhance the guest journey from arrival to departure. Key Responsibilities:

- Oversee Front Desk Agents and Night Auditors
- Maintain a visible lobby presence during peak times
- Manage escalated guest concerns with empathy
- Coach and develop team members for growth
- Drive efficiency in Front Office processes

Requirements:

- Experience in luxury or high-volume hotel settings
- Degree in Hospitality Management or related field
- Robust operational and analytical skills
- Proactive leadership style under pressure
- Familiarity with PMS systems like Opera Cloud

Bring leadership and operational excellence to enhance guest experiences at Rimrock Banff.

📌 Front Office Leadership at Rimrock Banff
🏢 EMBLEMS
📍 Banff