Full Time - Dispatch Operator - Joseph Brant Hospital

Position: Full -Time Security Guard

Site: Joseph Brant Hospital

Hours: Continental Rotation (0700-1900/1900-0700)

Payrate: $20.44/hr.

Averaging Agreement: Overtime is AA

Start Date: October 18th, 2026

Internal Posting Date: September 10th, 2026

Internal Closing Date: September 16th, 2026

External Closing date: September 28th, 2026

Description:

- Assist the Supervisor and/or Team Lead with incident and complaint investigations.
- Assist with audits and documentation management as requested by the Supervisor, Team Lead, and/or the Hospital.
- Communicate any concerns/issues with Supervisor or Team Lead.
- Communicate information to Clients and Security team members using telecommunications systems and equipment. Information management of major incidents, escalating major incidents to required stakeholders as per the established procedure.
- Provide customer service to Hospital Staff, Security Staff, and General Public.
- Take incoming radio, phone, and in-person calls, document details and escalate to the proper resource.
- Dispatch all service calls to the appropriate responder(s) as per the established procedures.
- Direct back-up support units, as needed, to incidents and calls for service.
- Complete detailed documentation and reports of activities as called into the Security Department.
- Monitor security systems (i.e., CCTV, access control, alarms, etc.)



and respond in accordance with established procedures.
- Interacts with Police, the Fire Department, and EMS.
- Updates and maintains the Security Incident database.
- Perform other duties as assigned.

Qualifications:

- Strong reading, writing, and verbal communication skills.
- Proficiency with MS Office suite, Outlook, Word, Excel, Etc.
- The ability to type a minimum of 50 WPM with no errors
- Ability to learn and adapt to new software / applications
- A working knowledge of the Occupational Health & Safety Act, Knowledge of Trespass to Property Act
- Commitment to professionalism and excellence in customer service
- Ability to function effectively in a fast-paced and stressful environment
- Ability to process large call volumes and exercise sound and accurate decisions
- Legally authorized to work in Canada

Minimum Requirements

- Minimum 6 months of experience in Alarm Monitoring, Dispatch, CCTV Monitoring, or Call Centre experience
- Immunization Record (Measles, Mumps, Rubella, Varicella, and TB skin tests 1 and 2)
- Vulnerable Sector Check
- Standard First Aid CPR level C

Why choose Paladin?

- Opportunities for training and professional development
- Competitive salary and advantages package.
- Free Uniforms
- Security license reimbursement
- Dry cleaning & hemming/tailoring allowance
- Additional perks
- Work today, get paid today—daily pay available
- Great Place To Work Certified™ 2026

📌 Full Time - Dispatch Operator - Joseph Brant Hospital (Burlington)
🏢 Paladin Security
📍 Burlington